Official Telus HTC Touch Update Released

[Aaron McCarthy]

Originally Posted by Touch_Pete

I just tried to do the update and it failed with the message:

ERROR [294] : INVALID VENDOR ID

This update utility cannot be used for your PDA phone. Please check your update utility.

So although it was not branded in any way (Bell or Telus) it obviously is not the Telus ROM

The rom posted on the telus update page is the bell rom... which isnt Windows 6.1 or rev A etc. I can only assume that since all the information on the page refering to the new rom is correct so when the rom IS put up there it will be rev A, 6.1 and hopefully GPS (Telus Navigator)

[Rural Guy]

I was talking to HTC just a couple of minutes ago. Apparently there's an issue with the web site itself and it keeps defaulting to the Bell downloads. The guy I spoke to said that it is now being looked into but confirmed that the update for Telus is there and ready. He said it should be up by Monday most likely.

RG

[Touch_Pete]

I contacted both Telus and HTC Canada and neither one new anything about it and I was told to send an e-mail pointing out the problem to the webmaster as the site is managed by an external company. As it happens I went to the site and looked around and there is not even a Telus directory only Alltel, Bell Mobility and Qwest. There is no ROM on the site for Telus. The Telus tech I spoke to thought there was an upgrade in the pipe but had no information on the delivery date. So I guess we take heart from the fact that the page is there and it is Telus specific and wait for them to get the ROM posted and the link updated.

[Aaron McCarthy]

I am thuroughly impressed with HTC..... somewhat. I emailed this morning around 2 am I think and I already got an email back. Here's my original email and then their responce.

"I just checked out the software update page for the telus HTC touch and went to download the new rom. The link on the page directs me to the bell mobility rom for their touch so the rom obviously wont work with the telus touch (I did try which is how I found out it was for bell) Is there any way that this can be corrected? I realize that updating a website can take some time so is there anyway you can just email me the rom update directly? ALSO, This is the Rev A and windows 6.1 update, I can see that much however does this activate the gps antenna as well like the Altell rom update that was released for the Touch. Thanks!"

"
Hello ,Aaron McCarthy

Thank you for your inquiry



I am sorry for the inconvenience. I have informed my supervisor of the download link. The issue is being escalated. Please check back to the link to check to see when this has been corrected. Again I am sorry for any inconvenience.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

[Aaron McCarthy]

I reasked if they could just email me the rom and if the rom activated the gps anetnna as well so we'll see. At least we know its there, errr supposed to be there. Although I'm not sure if that just makes it wore. I went from checking the HTC site every few days to literally hours if not more today haha.

[Touch_Pete]

Well it looks like they fixed the problem the Telus ROM update page is gone!

While we are waiting anxiously for the release - does anyone know how to dump the existing ROM in case I am not happy with the upgrade I would like to be able to restore my device to its factory state?