VZW replacing TP1 with TP2!

[HTC Touch-Pro]

Originally Posted by jimk16

to those who have gotten tp2's for tp's do all of you pay for the asurion assurence? as i dont i only use the verizon warrenty maybe thats wehy they wont replace it??

Hi,

MY TP1 that got upgraded to a TP2 was from Alltel. I was an Alltel customer for about 6 years, and then I was forced by merger into Verizon service around October 23rd this year when the big switch happened.

I think Asurion is Alltel's insurance, but I could be wrong; I thought Verizon used a different insurance provider or insured themselves. Anyway, one thing I am sure of is that my phone did not affect my insurance coverage in any way (more than 1 replacement per 12mo and they cancel your coverage!) because my TP1 was still under a 1yr manufacturer's warranty. Personal Communications Devices (who SUCK) is who Verizon deals with and directs traffic to etc, I believe most of the phones come from them.

[Whotahn]

WOW! I am now in your boat! I called Verizon and didn't even get nasty and my NEW TP2 is now being prepped for take off.... destination...my mail box!

Thing is I have had 3 TP1s exchanged by mail and one instore since getting the phone new in store in Feb/Mar and have had refurbs everytime except for the instore replacement. My current TP1 is acting up as the others did. So I am not trying to get something for nothing. just goig by their policy.

All I did was call CS tell them my previos experiances with the phone/exchanges/crappy reps on phone and instore and how Verizon needs to handle the situation more appropriatly.....she said she was So sorry and sent me to TS who then got my info and asked if I would be happy with a TP2 as a replacement. I stayed calm....and asked if the TP2 would be a refurb. she said NO way i had dealt with those enough. Took my info, apologized for the crappy service and delay, and told me Merry Christmas....I was warm inside with christmas cheer.

Score.