I am leaving sprint and my touch pro..must read.

[Urufu_Shinjiro]

Originally Posted by MinLo

In a perfect world your statement is true....
We don't live in a perfect world so your statement fails.....

IDK where you work, neither does it particularly matter but as for bragging that the company made the Gartners Magic Quadrant that is beyond hilarious....
http://en.wikipedia.org/wiki/Magic_Quadrant#Criticism
Research firms like these sell out to the highest bidders and give them favorable reviews as qouted from wiki below.....

"It has been pointed out that the criteria for the Magic Quadrant cater more towards investors and large vendors than towards buyers[3].
Much of the criticism is focused on the lack of disclosure of the moneys received from the vendors it rates, raising conflict of interest issues. Also a source of criticism is the lack of disclosure on the vendor's component scores and the lack of transparency in Gartner's methodology used to derive the vendor's position on the MQ map."

Pay close attention to the bolded....

If I gave you a couple mill with the agreement that you praise my abilities, I'm quite sure you'd have no problems with giving me high marks......

In our case we were a small company at the time (this was a couple of years ago) with limited funds so there is no way we would have had the kind of money to throw at Gartner, esp. considering we beat out IBM in the tech support arena, that would have cost a LOT of money, lol. I'm pretty sure we made it on our own merit. Now I don't know everything that goes on at my company so I may be wrong, but I'm pretty sure we didn't have anywhere near the kind of funds needed to buy a spot in the quadrant.

[kitts]

Originally Posted by Urufu_Shinjiro

In our case we were a small company at the time (this was a couple of years ago) with limited funds so there is no way we would have had the kind of money to throw at Gartner, esp. considering we beat out IBM in the tech support arena, that would have cost a LOT of money, lol. I'm pretty sure we made it on our own merit. Now I don't know everything that goes on at my company so I may be wrong, but I'm pretty sure we didn't have anywhere near the kind of funds needed to buy a spot in the quadrant.

duh.. like we are here to hear your bragging! you should write it on your company website, if you have one.

[jpwhre]

Originally Posted by crimsonlung

Obviously your an employee of Sprint or belong in a family that has an employee of Sprint since you have the Sero plan, so, your opinions will be biased. Kind of like the way we enjoy the smell of our own farts.

In all truthfulness, Sprint has the worst customer support in the whole world. I am in technical support, I have been so for coming on 10 years, and the level of service I receive from Sprint can be summarized much like my ex wife:

Nice personality, **** for brains

They don't know anything, they guess if they don't know the answer (90% of the time) or they just flat out tell you that it is not possible if it means they can close your case and be on their merry way.

Sprint has the cheapest rates and best phones around, that's where they get their customers. In the customer/technical support department however, they are lacking.

I could tell you some stories about phone calls with Sprint that would blow your mind, but, I left Sprint, never to return. In fact, I switched to Skype, and have Skype on my phone, and I get better service with it.

Good riddance

you should change your profile.... it shows sprint as your carrier.....

[MinLo]

Originally Posted by jpwhre

you should change your profile.... it shows sprint as your carrier.....

ROFL!
Sprint doesn't want to leave you....he he he

[titaniumgiant]

WOW! THAT IS BOGUS! You need to engage Better Business Buerau, let them know as well, right directly to the president of sprint of your dilemna. do not let them get away with this. this is absolute crap!

[titaniumgiant]

Here ya go buddy...send off a message to him and see what happens. Also, if you got any names from these csr's feel free to use them too in your letter to them.


Mr. Daniel R. Hesse
Chief Exec. Officer, Pres, Director, Chairman of Exec. Committee and Chief Exec. Officer of Local Telecommunications Division
Sprint Nextel Corp.
6200 Sprint Parkway
Overland Park, KS 66251-4300

[DrUnKeN_TiGeR]

Originally Posted by titaniumgiant

Here ya go buddy...send off a message to him and see what happens. Also, if you got any names from these csr's feel free to use them too in your letter to them.


Mr. Daniel R. Hesse
Chief Exec. Officer, Pres, Director, Chairman of Exec. Committee and Chief Exec. Officer of Local Telecommunications Division
Sprint Nextel Corp.
6200 Sprint Parkway
Overland Park, KS 66251-4300

i emailed dan.hesse@sprint.com at one point and got an issue resolved

[jiggy1955]

Originally Posted by titaniumgiant

Here ya go buddy...send off a message to him and see what happens. Also, if you got any names from these csr's feel free to use them too in your letter to them.


Mr. Daniel R. Hesse
Chief Exec. Officer, Pres, Director, Chairman of Exec. Committee and Chief Exec. Officer of Local Telecommunications Division
Sprint Nextel Corp.
6200 Sprint Parkway
Overland Park, KS 66251-4300

also just in case you need this too:

Dan@sprint.com

Have used it twice to convey Sprints "fab" service. It is a reference!

[Squirrelxss]

Sounds like the bs they always pull on me, my freind can call and get whatever he wants, i call and they basicly tell me to **** OFF.

[djhes]

Haha that is awsome, ironically, my last name is Hesse also. One other issue i have seen, unless i can get the audio of the conversations, (i should have recorded) is THEY select what notes get put into the account, any valid points i make over and over again do not get added.