Verizon and Alltel Merger II

[flyinace123]

I was an Alltel customer that was absorbed into Verizon. My Alltel signal always stank so bad at my office the phone was totally unusable. Meanwhile some of the other guys who have always had Verizon have EXCELLENT signal. So when the merger was announced I was hoping i would begin to get this good signal. To date my signal still sucks big time with my Alltel TP.
So I walked into a Verizon store today to ask why I have not begun to get better signal. They told me to dial *228 and choose option 2. So I did this and the phone said it was updated. But I have no idea if it actually did anything. I guess I'll know for sure when I go to the office on Monday.

Does anyone know if this should have done something to make my signal better or were they just giving me a silly exercise that does nothing? Does the Verizon rep need to manually enter my esn number into their database in order for me to use their towers?