Free upgrade from Touch Pro on Sprint

[arik]

I did look for this on this site and couldn't find this any where...
I was at a Sprint store yesterday looking at the Touch Pro 2 and their new Android phone...
In talking to him (owner of the this Sprint store, who also said he owns a Verizon store a few miles away...) he said that the Touch Pro is the most problematic phone Sprint has ever had and if someone comes in with one having issues (and wanting a replacement?), they were told to just upgrade them for FREE... (he talked about a table full of Pros waiting to be fixed at the local Sprint repair shop, but made the problems sound like software related... saying "if you install one app phone craps out"...)
Upgrade for free to...
Touch Pro 2
Hero
and named a few other SMART phones I wasn't paying attention too...

If that is true.. that's great for Sprint Pro Users...
Let me know what you guys think about this...
And if you find it to be true, works out for you hit a thanks!