TP Replacements

[TechnoBoy]

Ok my TP recently broke and im in the process of trying to get a new one. I was told by a sprint employee that they cannot give me another Tp for "blah blah blah" reason and they are trying to offer me a variety of smart phones that are in no way comparable to the TP. So my question is how do i convince sprint to give me another TP or a different phone other then the crappy smartphones they are trying to throw at me?