TP Replacements

TechnoBoy · #1 (**permalink**) 11-03-2009, 09:49 PM

Ok my TP recently broke and im in the process of trying to get a new one. I was told by a sprint employee that they cannot give me another Tp for "blah blah blah" reason and they are trying to offer me a variety of smart phones that are in no way comparable to the TP. So my question is how do i convince sprint to give me another TP or a different phone other then the crappy smartphones they are trying to throw at me?

boiker · #2 (**permalink**) 11-03-2009, 10:35 PM

Warranty or Insurance repair is required to provide you with a comparable phone.

At a minimum I'd get a full keyboard, touch screen, VGA resolution, microSD slot, and windows or android OS.

No Sprint phones other than a TP, TP2, Hero, or Moment have VGA screens. Of those, the hero doesn't have a keyboard. I'd be persistent about the last three and expect that your TP is replaced with a TP.

dibara2003 · #3 (**permalink**) 11-04-2009, 12:10 AM

Advanced exchange is your friend: https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

It'll default to a TP.

coolwhip1220 · #4 (**permalink**) 11-04-2009, 01:06 PM

Quote:

Originally Posted by boiker

Warranty or Insurance repair is required to provide you with a comparable phone.

At a minimum I'd get a full keyboard, touch screen, VGA resolution, microSD slot, and windows or android OS.

No Sprint phones other than a TP, TP2, Hero, or Moment have VGA screens. Of those, the hero doesn't have a keyboard. I'd be persistent about the last three and expect that your TP is replaced with a TP.

Called Asurion last week and was offered a blackblackberry as they "were out of all other choices at the time, refurbed or used."

Hung up, went to my repair center, recieved another TP this morning.

I've never gotten a great person on my first attempt. It always takes a couple tries just to get what you deserve.

TechnoBoy · #5 (**permalink**) 11-05-2009, 05:31 AM

Got sprint to give me another TP but they told me that I couldn't go back to them if the phone have any issues because that the phone has problems but I still wanted it. Basically they said when the phone breaks or screws up, don't come b***in to us.

Im like wtf they offer me these crappy smart phones that are not a compatible exchange for the TP and then when I say screw that just give me another TP they tell me don't come back if the phone has issues, seriously now?

boiker · #6 (**permalink**) 11-05-2009, 11:41 AM

If you have TEP and it breaks, they must provide you with a model with equal features. If you have it under warranty and it breaks, the manufactuer is under the same obligation.

Keep notes and a paper trail and be ready to press, not freak out, if they balk on future replacement devices.

The Specialist · #7 (**permalink**) 11-05-2009, 11:49 AM

that's terrible service.

TechnoBoy · #8 (**permalink**) 11-05-2009, 12:02 PM

Quote:

Originally Posted by boiker

If you have TEP and it breaks, they must provide you with a model with equal features. If you have it under warranty and it breaks, the manufactuer is under the same obligation.

Keep notes and a paper trail and be ready to press, not freak out, if they balk on future replacement devices.

Alright...still upset with sprint's terrible customer service though.

Quote:

Originally Posted by The Specialist

that's terrible service.

I know =/