Sprint replacing Touch Pro with Touch Pro 2!

[brainrepairer]

After calling on & off for last 2 weeks I had a woman tell me yesterday that I need to be carefull calling too often because an eticket is generated each time. If you get too many they are supposed to require you to go to the store to have your phone looked at before replacing and can no longer do it over the phone. I explained I was calling only regarding the same problem each time and had each other tech support tell me to just try calling back and maybe I'll get lucky & TP2 will be available. She told me to be sure to tell them not to generate an eticket so they know to close out without generating one since I'm only calling to check availability of TP2. of course I called today and said that and at the end of the call after finding out it was not available the woman tells me she generated an eticket anyway. So just a word of caution if you're trying to avoid the dreaded 3 hour visit to a Sprint store only to have them not help you. I don't know yet if they will be telling me I have to when it does come to actually replacing my phone, but according to the woman yesterday it is most likely going to be the case.