Sprint replacing Touch Pro with Touch Pro 2!

[squarerootz]

Called Sprint this morning to pay the bill and Rep asked me if I was having any issues with my TP. I told them yes and so was my Wife's TP. (She's constantly complaining about the usual issues, Freezing, Overheating, etc. I just chose to deal with it on mine until I had cash for the deductibles for both) Long story short, I said yes, they transferred me to Tech Support, explained the issues on both, he gave replacement options, I chose TP2's for both, no deductibles for either...

[fishdood12]

FINALLY!! After being on my 4th TP replacement I just called Sprint and after 30min I got transfered to Tech Support, told them the issues of my phone freezing and overheating and they read off the list of replacement phones for my TP and the TP2 was FINALLY on the list! Its being sent out tomorrow no fees!

Persistence pays off and sure as hell beats spending $300+ on a new TP2!

[knyphe]

Well, I'm in Michigan, Detroit area... I was on my 3rd tp and have had this forum open for the past month or so, reading and reading other people's stories. Well, I tried calling in, didn't work... Went to the local sprint repair shop, they also were showing on the warehouse that their was no stock available for the tp2, bla bla bla, same kind of story as many of the people above. The guy at the sprint repair was pretty straight forward and helpful. He said to check with him daily to see if the warehouse had any stock to come in.

He was upfront with me and said, the phone is a possible free upgrade, but it's such a reliable phone that they rarely have any in the warehouse. After roughly a month of calling every other day, he said, I got good news for you, we finally got one in for you. So hello TP2, persistence, politeness, and patience is key in the process. Think about it this way, you are going to get one, just maybe not for a little while, get the process rolling along and good luck to all those still trying to get it!

[bassballboy]

Wow, I really wish I would have seen this a long time ago...

Are people still successful with this? Can we do it via the online method that worked previously? My phone is decent, but it's had the annoying oil slick on the screen for forever now and the keyboard tends to double type letters sporatically... Don't want to mess with a refurb phone though, a TP2 I would definitely put up with the hassle for though

[shad0w77]

well, my touch pro 1 keyboard died, sprint repair ordered me a new touch pro 1, a touch pro 2 came in instead.... sweet!