Sprint replacing Touch Pro with Touch Pro 2!

mulhiny · #1 (**permalink**) 12-13-2009, 02:14 PM

Quote:

Originally Posted by JSMZ

I keep getting the BS runaround. im sick of dealing with these crappy phones. I just wish they would either get me a touch pro that is decent, or put me in a tp2.

I actually reported my saga to The Consumerist this morning.

I'm surprised to hear that people are still having so much trouble. My local Corp store is very difficult to deal with most of the time and they swapped no questions asked. The rep there told me that HTC is actually footing the bill on the replacements, so they really have no problem with the swap..if that's really the case why does Sprint even care? Just make the swap and be done with it..Sorry to hear bro, I wish you luck.

Scoob · #2 (**permalink**) 12-13-2009, 02:51 PM

Quote:

Originally Posted by mulhiny

I'm surprised to hear that people are still having so much trouble. My local Corp store is very difficult to deal with most of the time and they swapped no questions asked. The rep there told me that HTC is actually footing the bill on the replacements, so they really have no problem with the swap..if that's really the case why does Sprint even care? Just make the swap and be done with it..Sorry to hear bro, I wish you luck.

Wow, that's the first I've heard of HTC playing a role. I wonder if they (Sprint/HTC) just dont want to spread the word about it. I mean how much would both stand to lose if everyone were going to turn in their TP1 (or at least the one with problems - which is still a lot it seems).

mulhiny · #3 (**permalink**) 12-13-2009, 05:10 PM

Quote:

Originally Posted by Scoob

Wow, that's the first I've heard of HTC playing a role. I wonder if they (Sprint/HTC) just dont want to spread the word about it. I mean how much would both stand to lose if everyone were going to turn in their TP1 (or at least the one with problems - which is still a lot it seems).

Actually, that was the second time I heard it. I first emailed Dan@sprint and I got a phone call response. The lady I spoke to said "Sprint is aware that there is an issue and is working closely with HTC"..Then the Corp store rep told me pretty much the same thing as I stated in the other post.