Sprint replacing Touch Pro with Touch Pro 2!

[mrenz999]

So last week I did an advanced exchange (my 4th on this phone) for a nonoperative keyboard. Sprint sends me another TP and right out of the box the keyboard doesn't work. So I take both phones to a local store. I show them the not ever activate TP that was a replacement with the exact same issue as the one it was supposed to replace. The only difference was on the exchange model the reset button was blocked out, which I thought strange. So I said I needed a replacement model. Got the run around but finally agreed to replace it. So he said the WEL list has models but I had to take the next model on the list I don't get to choose. I said that wasn't acceptable. He pretty much said too bad. I then asked for the manager and explained that I knew the TP2 was available as an exchange model. He left for about 10 mins to get the manager came back and said I guess you are right. I am ordering your TP2 and it will be here in 2 days. So Friday I picked up my TP2. Happy happy joy joy. Not. My wife's phone has the same issue yesterday. Her 5th TP. So I go back to the store. The same rep is not working. I explain what I want to do and am told no. Ask for the manager again. This time the Asst. Manager comes out. Explains that what I am trying to do is not possible. It can't be done and why won't I understand that no one can do this. IT'S NOT POSSIBLE. And if I got my info on the internet I should understand how ambigous such information is. I said ok well if it's not possible look up my account and find out how in this store last week it was done for me. He asked who did it. I described the guy and with a store full of people he practically yelled. "WELL RANDY IS FIRED AS SOON AS HE GETS HERE!!" I couldn't believe it. The store got quiet. So I asked for a way to contact his manager. He calmed down and gave me a cell number. No response yet from the store manager. I will keep you posted. My TP2 was NIB btw. This was the Lynnwood, WA store for anyone interested.

[gostars9]

Originally Posted by mrenz999

So last week I did an advanced exchange (my 4th on this phone) for a nonoperative keyboard. Sprint sends me another TP and right out of the box the keyboard doesn't work. So I take both phones to a local store. I show them the not ever activate TP that was a replacement with the exact same issue as the one it was supposed to replace. The only difference was on the exchange model the reset button was blocked out, which I thought strange. So I said I needed a replacement model. Got the run around but finally agreed to replace it. So he said the WEL list has models but I had to take the next model on the list I don't get to choose. I said that wasn't acceptable. He pretty much said too bad. I then asked for the manager and explained that I knew the TP2 was available as an exchange model. He left for about 10 mins to get the manager came back and said I guess you are right. I am ordering your TP2 and it will be here in 2 days. So Friday I picked up my TP2. Happy happy joy joy. Not. My wife's phone has the same issue yesterday. Her 5th TP. So I go back to the store. The same rep is not working. I explain what I want to do and am told no. Ask for the manager again. This time the Asst. Manager comes out. Explains that what I am trying to do is not possible. It can't be done and why won't I understand that no one can do this. IT'S NOT POSSIBLE. And if I got my info on the internet I should understand how ambigous such information is. I said ok well if it's not possible look up my account and find out how in this store last week it was done for me. He asked who did it. I described the guy and with a store full of people he practically yelled. "WELL RANDY IS FIRED AS SOON AS HE GETS HERE!!" I couldn't believe it. The store got quiet. So I asked for a way to contact his manager. He calmed down and gave me a cell number. No response yet from the store manager. I will keep you posted. My TP2 was NIB btw. This was the Lynnwood, WA store for anyone interested.

What an ***. I don't understand why the stores are fighting this so harshly? There is a memo from sprint in bold red print that says to replace it with a TP2. Mine semi-broken but still usable. I'm hoping by the time it finally gives out it will be easier to do the TP2 switch.

[williegt]

Originally Posted by gostars9

What an ***. I don't understand why the stores are fighting this so harshly? There is a memo from sprint in bold red print that says to replace it with a TP2. Mine semi-broken but still usable. I'm hoping by the time it finally gives out it will be easier to do the TP2 switch.

Read the memo again if you have it, it does NOT say anything about any specific models. It says due to high exchanges they are adding more models to choose from . It NEVER says anything about a TP2 nor did it have anything in red. Unless you have a different leaked memo? And the leaked memo is for ASC's. the corporate stores might have gotten a similar but different memo. The unit also has to display an issue that the tech can not fix as well before they will offer you a different model

[bookerx3]

Originally Posted by mrenz999

So last week I did an advanced exchange (my 4th on this phone) for a nonoperative keyboard. Sprint sends me another TP and right out of the box the keyboard doesn't work. So I take both phones to a local store. I show them the not ever activate TP that was a replacement with the exact same issue as the one it was supposed to replace. The only difference was on the exchange model the reset button was blocked out, which I thought strange. So I said I needed a replacement model. Got the run around but finally agreed to replace it. So he said the WEL list has models but I had to take the next model on the list I don't get to choose. I said that wasn't acceptable. He pretty much said too bad. I then asked for the manager and explained that I knew the TP2 was available as an exchange model. He left for about 10 mins to get the manager came back and said I guess you are right. I am ordering your TP2 and it will be here in 2 days. So Friday I picked up my TP2. Happy happy joy joy. Not. My wife's phone has the same issue yesterday. Her 5th TP. So I go back to the store. The same rep is not working. I explain what I want to do and am told no. Ask for the manager again. This time the Asst. Manager comes out. Explains that what I am trying to do is not possible. It can't be done and why won't I understand that no one can do this. IT'S NOT POSSIBLE. And if I got my info on the internet I should understand how ambigous such information is. I said ok well if it's not possible look up my account and find out how in this store last week it was done for me. He asked who did it. I described the guy and with a store full of people he practically yelled. "WELL RANDY IS FIRED AS SOON AS HE GETS HERE!!" I couldn't believe it. The store got quiet. So I asked for a way to contact his manager. He calmed down and gave me a cell number. No response yet from the store manager. I will keep you posted. My TP2 was NIB btw. This was the Lynnwood, WA store for anyone interested.

Wow that is really crazy. I can't wait to see what the store manager says to you. Keep us posted with this story.

[acme64]

I jsut came back from the sprint store, replaced my tp with a refurb, the guy did mention though since i've had it fail so many times they can swap it for a tp2 although it'd be a refurbished one free of cost. If my tp craps out again i'm going for it

[Batts]

My story....

About a week ago wifey was having problems with her TP.. (it was making a funny noise when she put it on vibrate, and someone called). They ended up replacing it with the TP2...

Ironically, 2 days later, my TP's screen started to turn colors.. I took it in hoping they would upgrade me as well.. they didn't.. I got a refurb TP in the mail yesterday.. If I encounter problems with this one, I will demand a TP2..this is my 3rd TP..

[mrenz999]

Originally Posted by bookerx3

Wow that is really crazy. I can't wait to see what the store manager says to you. Keep us posted with this story.

Just a small update. Yesterday I called the Managers phone twice. Today twice. No response from him at all. So I called another local store and asked for a way to contact a regional/district manager. I have asked the other store but no one knows it. So the guy says hang on and the store manager gets on the phone. After explaining what happened he says will you allow me to call that manager and see if I can get this resolved please ? I said sure. This was over an hour ago and still nothing. Also, I called "Randy" at the store and said sorry if you are in trouble for what you did and again explained about the ASST. Manager saying he was going to get fired in front of a full store of customers. He couldn't believe it and says he is going to take care of things on his end and will figure out how to help with my situation. So basically still waiting to see the outcome.