Sprint replacing Touch Pro with Touch Pro 2!

[rose1]

What is with you people? These phones run hot. Period! End of discussion. That does not mean that its defective! This is normal for these phones. Running "hot" and freezing is not a reason for a replacement. If your keyboard or screen stop working, or you're dropping calls that were not dropped before, those are reasons for replacement.

[rushco]

Originally Posted by rose1

What is with you people? These phones run hot. Period! End of discussion. That does not mean that its defective! This is normal for these phones. Running "hot" and freezing is not a reason for a replacement. If your keyboard or screen stop working, or you're dropping calls that were not dropped before, those are reasons for replacement.

Sprint advertises NFL Mobile. I can listen to my team on Sunday. I plug in my TP and start the game. During the 1st quarter it stops charging and by the 2nd it is dead. I can't get the game back on because I can't charge it while it is hot. By the time it charges to 10% battery I start the game back up and by halftime it is dead again.

I am going on a business call a hour away. I plug in my TP and turn on GPS. I get half way and it stops charging. By the time I get there and unplug it there is 10% battery left. I had to make a phone call and due to not enough battery left my phone turns off in the middle of the convo.

I am in bed and decide to watch some TV on Sprint TV. I plug it in and start watching. Soon it gets hot and stops charging. It gets so hot I can't hold it and set it on my bed. Not only is my bed hot now my battery dies. I can't watch any more TV.

How am I suppose to take full advantage of my phone when the phone over heats and stops charging. I think sprint should upgrade people who have an over heating problem.

Edit: I also paid $600 for this phone since I couldn't use my upgrade. For $600 they shouldn't have gone cheap on anything in the phone.

[moosen34]

Originally Posted by rose1

What is with you people? These phones run hot. Period! End of discussion. That does not mean that its defective! This is normal for these phones. Running "hot" and freezing is not a reason for a replacement. If your keyboard or screen stop working, or you're dropping calls that were not dropped before, those are reasons for replacement.

Why wouldn't a $300 phone freezing up not be a good enough reason to have a phone replaced? I don't know about you but I don't see that as acceptable for a flagship device for a phone service.

[rose1]

Originally Posted by rushco

Sprint advertises NFL Mobile. I can listen to my team on Sunday. I plug in my TP and start the game. During the 1st quarter it stops charging and by the 2nd it is dead. I can't get the game back on because I can't charge it while it is hot. By the time it charges to 10% battery I start the game back up and by halftime it is dead again.

I am going on a business call a hour away. I plug in my TP and turn on GPS. I get half way and it stops charging. By the time I get there and unplug it there is 10% battery left. I had to make a phone call and due to not enough battery left my phone turns off in the middle of the convo.

I am in bed and decide to watch some TV on Sprint TV. I plug it in and start watching. Soon it gets hot and stops charging. It gets so hot I can't hold it and set it on my bed. Not only is my bed hot now my battery dies. I can't watch any more TV.

How am I suppose to take full advantage of my phone when the phone over heats and stops charging. I think sprint should upgrade people who have an over heating problem.

Edit: I also paid $600 for this phone since I couldn't use my upgrade. For $600 they shouldn't have gone cheap on anything in the phone.

Originally Posted by moosen34

Why wouldn't a $300 phone freezing up not be a good enough reason to have a phone replaced? I don't know about you but I don't see that as acceptable for a flagship device for a phone service.

Now that I think of it, I can see why you guys want this phone replaced. I don't use the phone as much as others do so I take my comment back.