Sprint replacing Touch Pro with Touch Pro 2!

[mcfoogster]

Originally Posted by kcgent4u

I just returned from the corporate store/repair center in downtown KC. At first the repair tech said because I didn't have enough "trouble tickets" on my phone now that they'd repair it by replacing the keyboard, but since he was OOS on the parts they'd just order another TP1 (refurb) for a replacement. I said I don't want a refurd as a replacement for a new phone, can I talk to a manager? The tech came back after about 5 min and said "good news.. we can go ahead and replace it with a different phone". So he named off several BB and then the HTC Snap. I said "doesnt HTC have a new Touch Pro?" and the tech said "yeh, theres the TP2 as well; however my screen isnt showing the TP2 as an available replacement right now" and he showed me the screen. The Sprint Warehouse Inventory column had "no" for the TP2. So the tech said he'd watch the inventory and if/when the TP2 became available he'd call.

how many "trouble tickets" did you have? i have at least 3 repairs/occasions on record for my phone. i tried calling them yesterday and they pretty much blew me off. maybe going down there will help persuade them? the replacement i got yesterday feels like its running through mud, and thats even WITH mightyrom. im terrified to see it run the stock rom. they keyboard is holding up but it just doesnt feel right.

you wouldnt happen to remember the managers name that you spoke with would you?

[kcgent4u]

Originally Posted by mcfoogster

how many "trouble tickets" did you have? i have at least 3 repairs/occasions on record for my phone. i tried calling them yesterday and they pretty much blew me off. maybe going down there will help persuade them? the replacement i got yesterday feels like its running through mud, and thats even WITH mightyrom. im terrified to see it run the stock rom. they keyboard is holding up but it just doesnt feel right.

you wouldnt happen to remember the managers name that you spoke with would you?

I never spoke with the manager, just the tech stepped away then came back with the "Good news" bit. As far as tickets, I had the Mogul (bad keyboard) they replaced on site with a new TP. That one had a bad keyboard so they replaced it with another TP. Technically I guess just 1 or 2 tickets. I think he caved because of the new program this thread and the Howard Forums thread references and the manager approved it.
I also called *2 to see if they had the TP2 in stock and finally after 3 transfers the guy said that program is an in-store program only and the stores would have to manage the replacement. Obviously this is a YMMV.

[wphend00]

OK... So it was a tough decision. I live an hour and 60 miles from where I work.
So I decided to make the plunge and head to the service center nearest to my job.
So I downloaded the latest HTC SPRINT rom, backed up my PIM data, loaded the ROM and took my phone to the service center.

I think I ran into the perfect storm.
The first lady, Rep, placed my name in the queue. There was about 10-15 people already in the Sprint store which meant that it was CROWDED. ONce I was placed in the wait queue (name entered into some software that projects to a 42 inch LCD on the wall that shows the order of customers) I walked around the store slowly, to see if I could find a DEMO TP2. It was weird, because there were no DEMO TP2's or TP's, or Diamond's or Diamond 2's. I thought to myself "Strange, maybe I am screwed, maybe I won't get one because they are either out of stock, or cleaning up and out the inventory with the TP's". I asked the lady While I was waiting (15 minute wait...) where the HTC phones were, specifically the TP and Diamond, and she said that they were discontinued and that they were selling TP2's but only on a pe order basis. She then explained to me that they only had a DEMO model in the store and that it was nice and that she would let me see it, while they were working on my phone (BTW MY phone complaints were legit... "Dropped calls, in and out sound in calls via the handset and the headset, Rainbow square on screen, chipped chrome).

I said perfect storm, because there was this lady in front of me, better yet, she was 2 or 3 folks ahead of me (via the onscreen queue), who was flat out GOING OFF... over some stupid phone she had gotten from Sprint over a year ago, broken it, gotten a replacement, broken it, and now was trying to get a nicer phone without extending her contract. She was going BONKERS... Straight GANGSTA, WHACK, GHETTO, HILLBILLY, REDNECK, BIBLICAL PROPORTIONS, SUGARPLUM FAIRY, THREE SNAPS & A CIRCLE, or as Mr. Brown on Meet the Browns says "NASTEEE, just plain nasteee" on one of the REPS. I don't know what Ghetto or Trailerpark is to those of Asian, hispanic, or what they call it in UK (I guess making a ROW or fuss), but it was bad... It got to the point where she was shouting at the other rep with words like "I don't want no new contract, Ya'll gonna give me a new phone, and I don't want this piece of Junk you keep trying to give me... and NO I ain't paying no $179.99 for a new phone". Everybody in the store was nervous and looking at her, while trying NOT to look at her (think Drunk and CRAZY uncle at the family picnic or reunion)hoping that she would just go away, shut up, shut down, or just be pacified. She would not, and it got to the point where the lady rep who was trying to help her was raising her voice and getting excited too... Finally the lady calmed down and accepted what ever they were trying to get her to accept. And then it was my turn...

I approached the primary service counter and explained to the lady that my phone's speaker cuts off during calls and that I had the Rainbow effect on my LCD screen, and that it gets hot, and that even when I have a headset on it, it basically does the same thing with the sound chopping in and out while during calls. I know, VERY LAME... VERY LAME....
She hands me the DEMO TP2 to play with.


Then the Lady takes my TP phone back to the Service center counter and talks to the techs... She then comes back and says:

"Just today, you are lucky, they started something new, because Sprint knows about the incredible return rate on the TP's. So they will allow you to swap the phone out with one of two other models... an HTC Snap, or a Palm Pro..."

I get a little sad as somewhere out in the world a unicorn somewhere is tossed off the side of a mountain, and a Kitten is crushed somewhere else in the world... and muster up a little resistance. In a small pleading voice, I tell the lady "but I like this one" (in regards to the TP2 in my hands). She says, "Sorry there will be no exchanges for those, we have not been authorized to do it". I say again, "but mannnnn I really like this phone, I would pay extra for it, can you please go see if there is anything we can work out".

So she heads back to the room, and talks to the tech room guy or manager...

She returns and here is what she says:
"My boss says they will do something totally off the record, but you can't tell ANYONE...
and in order to get one, he wants you to buy a BT headset, one of the more expensive headsets...like the Planitronics Discovery 975". So I quickly JUMP on it and at it... and let them do just that... They hand me aPlanitronics Discovery 975, in a Sprint bag, with an exchange receipt and tell me my TP2 will be in next Tuesday. So I am estactic to say the least. So I only paid $13x.xx and I got a BT headset, which I had been planning on buying anyway.... I feel good (Queue James Brown music)... like I knew that would-hooddddddd.


So I have been playing with the 975 for a couple of days...Its ok... but I am thinking about taking it in and trading it in for one of the cheaper multi-point headsets and a nice Motorola t505 speakerphone for "the wife".... and yes, I just got back from the Sprint Store with my (hopefully) brand spanking new TP2... even if it is a refurb... I'll take it... suckers are big though...

Stay tuned and be-cool.

[S8perman]

Originally Posted by wphend00

OK... So it was a tough decision. I live an hour and 60 miles from where I work.
So I decided to make the plunge and head to the service center nearest to my job.
So I downloaded the latest HTC SPRINT rom, backed up my PIM data, loaded the ROM and took my phone to the service center.

I think I ran into the perfect storm.
The first lady, Rep, placed my name in the queue. There was about 10-15 people already in the Sprint store which meant that it was CROWDED. ONce I was placed in the wait queue (name entered into some software that projects to a 42 inch LCD on the wall that shows the order of customers) I walked around the store slowly, to see if I could find a DEMO TP2. It was weird, because there were no DEMO TP2's or TP's, or Diamond's or Diamond 2's. I thought to myself "Strange, maybe I am screwed, maybe I won't get one because they are either out of stock, or cleaning up and out the inventory with the TP's". I asked the lady While I was waiting (15 minute wait...) where the HTC phones were, specifically the TP and Diamond, and she said that they were discontinued and that they were selling TP2's but only on a pe order basis. She then explained to me that they only had a DEMO model in the store and that it was nice and that she would let me see it, while they were working on my phone (BTW MY phone complaints were legit... "Dropped calls, in and out sound in calls via the handset and the headset, Rainbow square on screen, chipped chrome).

I said perfect storm, because there was this lady in front of me, better yet, she was 2 or 3 folks ahead of me (via the onscreen queue), who was flat out GOING OFF... over some stupid phone she had gotten from Sprint over a year ago, broken it, gotten a replacement, broken it, and now was trying to get a nicer phone without extending her contract. She was going BONKERS... Straight GANGSTA, WHACK, GHETTO, HILLBILLY, REDNECK, BIBLICAL PROPORTIONS, SUGARPLUM FAIRY, THREE SNAPS & A CIRCLE, or as Mr. Brown on Meet the Browns says "NASTEEE, just plain nasteee" on one of the REPS. I don't know what Ghetto or Trailerpark is to those of Asian, hispanic, or what they call it in UK (I guess making a ROW or fuss), but it was bad... It got to the point where she was shouting at the other rep with words like "I don't want no new contract, Ya'll gonna give me a new phone, and I don't want this piece of Junk you keep trying to give me... and NO I ain't paying no $179.99 for a new phone". Everybody in the store was nervous and looking at her, while trying NOT to look at her (think Drunk and CRAZY uncle at the family picnic or reunion)hoping that she would just go away, shut up, shut down, or just be pacified. She would not, and it got to the point where the lady rep who was trying to help her was raising her voice and getting excited too... Finally the lady calmed down and accepted what ever they were trying to get her to accept. And then it was my turn...

I approached the primary service counter and explained to the lady that my phone's speaker cuts off during calls and that I had the Rainbow effect on my LCD screen, and that it gets hot, and that even when I have a headset on it, it basically does the same thing with the sound chopping in and out while during calls. I know, VERY LAME... VERY LAME....
She hands me the DEMO TP2 to play with.


Then the Lady takes my TP phone back to the Service center counter and talks to the techs... She then comes back and says:

"Just today, you are lucky, they started something new, because Sprint knows about the incredible return rate on the TP's. So they will allow you to swap the phone out with one of two other models... an HTC Snap, or a Palm Pro..."

I get a little sad as somewhere out in the world a unicorn somewhere is tossed off the side of a mountain, and a Kitten is crushed somewhere else in the world... and muster up a little resistance. In a small pleading voice, I tell the lady "but I like this one" (in regards to the TP2 in my hands). She says, "Sorry there will be no exchanges for those, we have not been authorized to do it". I say again, "but mannnnn I really like this phone, I would pay extra for it, can you please go see if there is anything we can work out".

So she heads back to the room, and talks to the tech room guy or manager...

She returns and here is what she says:
"My boss says they will do something totally off the record, but you can't tell ANYONE...
and in order to get one, he wants you to buy a BT headset, one of the more expensive headsets...like the Planitronics Discovery 975". So I quickly JUMP on it and at it... and let them do just that... They hand me aPlanitronics Discovery 975, in a Sprint bag, with an exchange receipt and tell me my TP2 will be in next Tuesday. So I am estactic to say the least. So I only paid $13x.xx and I got a BT headset, which I had been planning on buying anyway.... I feel good (Queue James Brown music)... like I knew that would-hooddddddd.


So I have been playing with the 975 for a couple of days...Its ok... but I am thinking about taking it in and trading it in for one of the cheaper multi-point headsets and a nice Motorola t505 speakerphone for "the wife".... and yes, I just got back from the Sprint Store with my (hopefully) brand spanking new TP2... even if it is a refurb... I'll take it... suckers are big though...

Stay tuned and be-cool.

By far the best post in this tread so far. +1

[Skelator03]

Originally Posted by S8perman

By far the best post in this tread so far. +1

really i stopped reading after five words once i saw how long it was thats ridiculous ill be suprised by the people that have time to read that

[S8perman]

Originally Posted by Skelator03

really i stopped reading after five words once i saw how long it was thats ridiculous ill be suprised by the people that have time to read that

Well worth the read.

[cmajewsk]

Originally Posted by Skelator03

really i stopped reading after five words once i saw how long it was thats ridiculous ill be suprised by the people that have time to read that

Yeah me too. I'd only read that long of a post if I was at work.

[Scoob]

Originally Posted by Skelator03

really i stopped reading after five words once i saw how long it was thats ridiculous ill be suprised by the people that have time to read that

I read the whole thing, I like that part about unicorns..

[Skelator03]

Originally Posted by Scoob

I read the whole thing, I like that part about unicorns..

for the record i justed thanked you

[Avareyne]

I don't know how all of you are finding success with this. I tried e-chat, no luck, email, no luck.... then I called and talked with them forever. They offered me the Curve, the Tour, and the Treo Pro. I wouldn't mind the Tour except for a plan change. NO! I am sick of this friggin phone and just plan to sell it when I cave and can get an iPhone. My boyfriend has one and if we go to look something up he can do it in seconds and I'll be waiting. Look up a phone number and he will have it before my sprint nav is even logged in. I have full signal strength and 3G, the speed tests are fine, I don't get it. WTF? I am getting dropped calls all the time which NEVER happened with my 1st defective one and this is a recent issue resolved by resetting but it reoccurs. For a time I couldn't even make any calls without getting an invalid error on numbers I have called hundreds of times. The GPS chip is all effed up, cmon, I have had to make so many U turns it isn't even funny. Voice mail announcements, forget it. I pretty much never get them. I will wonder what is going on and check it to find I have 20 gdamn voicemails. They gave me a new one specifically over the phone when I did my last advanced exchange. I am sick and tired of this phone and Sprint. My plan rate won't change with me added to my boyfriends phone, I'll even save $5. I'm glad you have all had so much luck getting a comparable model but I am done.

No, it's not unlocked, it has the standard updated Sprint ROM. I have 2 apps installed, SPB mobile shell and SPB brain evolution. I don't think they have anything to do with this since I didn't have them until a few days ago.

by the way, I did explain to them that I couldn't make it to the store. I am disabled. They don't care.