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Re: Sprint replacing Touch Pro with Touch Pro 2!
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damm dude a bluetooth and a tp2 bnib! Sprint is good, is just that some reps customer service is lacking, glad you got everything + a bag of chips sorted out. Buy Sprint stock people it's cheap now!! WiMax + 'new anytime any mobile' will blow up and catapult Sprint stock up. anyway did anybody catch the bold part? I thought the HD2 was rumored to be called the HTC Adonis, now it's called the HTC Spartan and on top of that it will be the replacement for the TP1, yeah right, I think the manager was testing your dissatisfaction with the TP1 lol and wanted to see you squirm to change back :drunken:lol...I calling BS on the HTC Spartan comment spewed by the manager...good stuff. now :twisted: let's see how many people hold off on exchanging the crappy tp1 for the HTC Spartan/Adonis...gtf :evil4: |
Re: Sprint replacing Touch Pro with Touch Pro 2!
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Be nice and let them know you appreciate them calling for you. And I am asking that everyone not do this if you do actually have another phone to use. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Has anyone actually used the Advance Exchange site recently? When I try it out, it only offers another Touch Pro. But I was wondering whether, when the order gets to the warehouse, someone might look at Sprint's current policy statement and say, "We're supposed to be replacing the Touch Pro with something else."
So has anyone actually received a Touch Pro replacement through the Advance Exchange site recently (since the notorious memo was leaked)? |
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Michael |
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My bet is...........sprint knows the HD2 is coming! Maybe when the HD2 comes out they will stop exchanging TPs for any device, then they tell you that when it comes out you can exchange it for a HD2 hoping that you will wait! Then when the HD2 comes out your S.O.O.L.! but yeah, I wouldn't believe that for anything! |
Re: Sprint replacing Touch Pro with Touch Pro 2!
Ok so I finally have 2 of my TP's exchanged for TP2. The last one in the Redmond WA Sprint store. I was really polite as was the gentleman who helped me. I was getting a real run around at the Overlake Sprint store. I talked to the guy at the Redmond store and he apologized and said just come in and I will swap you for NIB out of stock. I went in and it was handled with in 15 mins. Great service knew his stuff. Said its policy to swap these out anytime there is a problem and the customer wants out. They want those phones gone. Anyway PM me with any questions as I won't be checking back here. Off to the TP2 forums :)
Good luck everyone. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I went to the sprint store today since my chrome cracked on my TP, I was heard that it was a free repair since it's a known issue with the touch pros but I find out I had to pay 119 for it so I said naw....
Dude was a **** and I didn't even ask him about the TP2 and I'm glad I didn't. |
Re: Sprint replacing Touch Pro with Touch Pro 2!
I had purchased a touch pro 2 from sprint October 8 and then returned it the next day because somebody on craigslist had a htc hero early that I purchased instead. I ended up selling the hero a couple days ago (not my thing) switched to a junk blackberry and then lost it. So I called asurion reported a lost phone and they asked wich one? I guess because I apparently had a few phones on my account in the last couple of weeks, I told them the blackberry but the lady decided to send me a tp2 instead seeing it was on my account and I didn't have it. Ofcourse I didn't tell her no but at the same time I never lost a touch pro 2 I returned it to sprint. Anybody know if I would be getting in trouble for this or would they?
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oh btw, for those who got the phone mailed to your door, did you activate online? I'm hearing that some people who called in to activate on their plan, they are being forced to go on another plan. i ask because i'm on SERO
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I am currently waiting for TP2's to come back in stock at the warehouse for exchanges.
My TP has been slowly fading away, buttons below the screen no longer function (makes phone almost impossible to use for calling out), locks up at least once a day and now takes 15 minutes from reboot to fully load TF3D. Anyone hear any word from a Sprint Rep when or if TP2's will be back in stock for exchange? Everyone I talk to seems to have no issues with the exchange for a TP2 but they just aren't in stock. I don't really want another (this is my third) TP. |
Re: Sprint replacing Touch Pro with Touch Pro 2!
@ iron, you should call *2 and talk to tech support. they will then send you to a repair center. it is there that they will order a tp2 and it should come next day, if not 3-5 days.
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I work for UPS as a "swing driver," which means I'm rarely in the same area. While I rely on old fashion maps 99% of the time, the 1% of the time I need GPS, I NEED GPS.
My GPS quit working last Thursday. I went to my local ASC & was given the choice of "Any Blackberry you want," a Treo 850 or the HTC Snap. All of them have the BB form with the keyboard in the front, so I didn't want any of them. I asked if there was any other option & he said the TP2 will be an option at some point in the future, but as of right now, none are available... he's thinking it's just a back order situation. Patience? I also asked if there was an Android option, to which he said no. I'm going to try a hard reset to see if that resolves things, but hate having to set my phone back up the way I like it. |
Re: Sprint replacing Touch Pro with Touch Pro 2!
When the TP2s do come back in stock, someone let this thread know
Thanks! |
Re: Sprint replacing Touch Pro with Touch Pro 2!
Anyone trying to do an advanced exchange is now going to face Sprint telling them that the Touch Pro 2 is not available as an exchange for the Touch Pro.
Sprint has been trying to tell me this all day. Luckily they allowed me to forward my chat transcript and others have looked it up but they still are trying to figure it out. If someone offers you this phone be sure to get it in writing and prepare for a battle. I have been dealing with this for 3 hours now. I really just think I am going to get the Droid and switch carriers. The cheapness of my monthly plan and the overage relief isn't feeling like quite enough anymore. |
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Dude!! Thank you! This saved me $$. |
Re: Sprint replacing Touch Pro with Touch Pro 2!
Went through the online chat customer service, regular phone customer service, and then technical customer service to see if I could get THEM to figure out the GPS issue. None could. I was offered a TP1 by technical customer service and the online TEP replacement form offered me a TP1, as well.
The original theory for them offering the TP2 was that they weren't making the TP1, anymore, and the TP2 was the default Sprint replacement for it. It would seem to me that first, the TP1 is still available and second, the TP2 is NOT the default replacement. The default replacement is the TP1 (refurbed) or "any Blackberry, Treo 850 or HTC Dash" per the local service center. In time, though, the TP1 will disappear because they're not making them anymore (that's the same thing that happened with the Apache & Mogul.) Then, I suppose, the TP2 will become the default replacement... it seems we're at that tipping point, now. I'll check back in a few weeks. |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
i like everyone else here have tried and tried to get my hands on a tp2. i have a good friend that is the store manager for my local repair center and sat with him today to find out the scoop. the word is that the tp2 is no longer on the replacement list due to low stock on hand because of the leaked upgrade list. he said that the soonest the tp2 will be available will be late jan to early feb. there are very few nib tp1's available left but TONS of refurbs. so to those of you that got a tp2 then thats awesome, the rest of us get to wait or just buy one. another thought is to switch to att and buy the tilt2, just a thought. maybe next time we shouldnt get cheap and abuse the privelage. i have my 5th tp1 showing up wed. hope this one works till feb at least.
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Re: Sprint replacing Touch Pro with Touch Pro 2!
the sprint rep said that my phone is good for replacement, but for the same tp1. for those of you replacing your phone with either tp1 or tp2, are you guys flashing back to stock rom and locking or just leaving as is?
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Always lock and then flash a signed Sprint ROM...
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Re: Sprint replacing Touch Pro with Touch Pro 2!
I am also playing the waiting game. The USB port went bad on my TP, so it wont charge or sync. I got rid of the insurance when they hiked the deductible, but luckily my phone is still under warranty. My repair center agreed to try to get me the TP2, but it is OOS. I will call my them daily just to see if the TP2 is in stock. I have a second line on my account I rarely use, so I will use that for now. I am hoping that they will eventually get tired of me and just order me a NIB one (wishful thinking).
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well my touch P.o.s. keyboard quite havent had it but a month and a half, it also changes setting by its lonesome, like the clock will change to central time, went to the store they checked it yeah its broke we are ordering you a new one, we will see what comes in
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And goodbye Touch Pro, hello Touch Pro 2! :) |
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Received our advanced exchange replacements today. They were both (in remarkably good condition I might add) TP1. I'm actually surprised at the condition they're in, I'd assume they're either new or completely refurbished (not even a scratch on either one).
Sadly, no TP2 through advanced exchange. Michael |
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See you guys on the other side........................ |
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