Sprint replacing Touch Pro with Touch Pro 2!

[Trantastic]

Hey all! I was wondering what your opinions are on my situation. So my Tp has just started acting up. I've had it less than a year (got it on 1/27/09) and The screen periodically shuts off on it's own during texting and while getting texts. You can barely see the screen when it "shuts off" and when you hit the power button to turn on/off again it won't do anything. This last in and out for about a good 3-5 minutes. I can soft reset the phone and it will go away for a good part of the day but it seems to be happening on a consistent basis. I tried a hard reset and no luck. I have flashed back to the stock rom from a custom and it is still doing it. If not more often now. I was thinking about taking it in to the Sprint store to have them diagnose and possibly fix it or should I just do an insurance claim on it through asurion?? I am on the TEP insurance plan. Thanks in advance for the input!

[InvincibleLiving]

If this is true, then i'm thoroughly confused... my wife has a mogul and they are still only replacing THEM with refurbs and not TP's... how in the heck are TP's already being changed out for TP2's?!?!

[SporkLover]

Originally Posted by InvincibleLiving

If this is true, then i'm thoroughly confused... my wife has a mogul and they are still only replacing THEM with refurbs and not TP's... how in the heck are TP's already being changed out for TP2's?!?!

I would guess that it has to do with the replacement rate. Sprint did say the TP was twice as high as any smartphone

[iviyth0s]

Originally Posted by SporkLover

I would guess that it has to do with the replacement rate. Sprint did say the TP was twice as high as any smartphone

gotta be proud

[kimogent]

lol

[cv7713]

Called yesterday morning due to missing calls and random lock ups. The list of phones they offered was pretty impressive! They offered:

Touch Pro
Touch Pro 2
Treo Pro
HTC Snap
Curve (8330)
Palm Pre

Which did I choose? I decided I didn't want another WinMo phone so there goes 4 of the ones offered. I already have a Curve so that only leaves me with one option.

Anyone know how long it takes to arrive?? Do they send the replacements overnight?


Palm Pre on it's way!

[Medic]

Originally Posted by cv7713

Called yesterday morning due to missing calls and random lock ups. The list of phones they offered was pretty impressive! They offered:

Touch Pro
Touch Pro 2
Treo Pro
HTC Snap
Curve (8330)
Palm Pre

Which did I choose? I decided I didn't want another WinMo phone so there goes 4 of the ones offered. I already have a Curve so that only leaves me with one option.

Anyone know how long it takes to arrive?? Do they send the replacements overnight?



Palm Pre on it's way!

Its weird how others get phones offered through the phone but yet at my one and only local store I haven't gotten them to offer anything. My only luck was at a store 5 hrs away but I couldn't get them to send it to my store or my residence.

[austin420]

if you drive to a sprint store 5 hrs away and back twice that would about 36 dollars in gas. thats crazy.

[Medic]

Originally Posted by austin420

if you drive to a sprint store 5 hrs away and back twice that would about 36 dollars in gas. thats crazy.

I'm not that desperate to drive just for the phone. It just happened that while at my family's reunion in Dec my phone's earpiece crapped out so I took it in. 1st thing the lady did after looking at my account was offer different phones. Here at my one and only store/repair center they just order a refurbished TP which eventually breaks.

[ElAguila]

I can't believe they are still giving out refurb moguls. On my last replacement asurion said they were no longer giving out moguls and replaced it with a TP.