PPCGeeks - Sprint replacing Touch Pro with Touch Pro 2!

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- - Sprint replacing Touch Pro with Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89583)

Re: Sprint replacing Touch Pro with Touch Pro 2!

Went into a Sprint store near my house today, they said the oil slick happens to all touch screens and they ordered a new front housing for the flaking chrome. ](*,) The guy also tried to sell me a TP2, said he could get me one for about 200 bucks lol. How about 100 from Asurion and no contract.

Re: Sprint replacing Touch Pro with Touch Pro 2!

I just wanted to share my success/closure story.

First of all, I was on my 5th Touch Pro. I have had them replaced for all kinds of reasons (Keyboard, Touch Screen, Etc.) and was getting very upset. But my situation is strange. My first 3 TPs were replaced on my old account and the the 4th one was replaced on my new account, which I had to open for a SERO account.

My 5th TP (refurb) was starting to come down with all of the "normal" symptoms. It would overheat while running wifi router and charging and it would freeze when I had an incoming call or when randomly text messaging.

I took it to 2 different repair stores and at each one of them the techs told me that none of my complaints could be duplicated and just hard reset the phone and told me that the phone was fine. It this point I didn't know what to do.

Yesterday morning, I logged into an echat session with a Sprint Customer Rep and explained my situation. He was very understanding (obviously) to my situation and told me to file a claim with Asurion. After politely asking why he thought that these problems were my fault, he seemed as if he didn't have answer. After a brief discussion about how fed up I was with this "top of the line" device and that I was seriously considering a new carrier, he told me to hold on a few minutes while he checked out my options. He came back and told me that he added a note to my account and instructed the repair store to issue me a new device.

Yesterday afternoon, I took the phone to my local repair store (one that I had already brought that same phone to before) and told them that I spoke to a customer rep and he had added a note to my account about my phone troubles. The lady at the store looked up said note and talked to the manager. She then came back and said that my new TP2 would be here today. I picked my NIB TP2 this afternoon.

To everyone having problems, hang in there. Patience pays off. I still think the TP1 is the best bargaining tool that you can have with Sprint.

So long and good riddance TP1. See you all on the other side.

Re: Sprint replacing Touch Pro with Touch Pro 2!

If the phone genuinely dies, can you get it replaced if you've had it for 15 months and don't have insurance?

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by LoneSnark (Post 1536995)

If the phone genuinely dies, can you get it replaced if you've had it for 15 months and don't have insurance?

I'm not sure if it's the exact same thing or not, but from my experience you can't. I had a brand new mogul which I had for a while wasn't exactly sure how long, and the screen completely died. I had went into a sprint store hoping it would be covered by the one year warranty and to my surprise the warranty had just ended days before and I was told there was nothing they could do. So from my experience they won't do anything if you don't have insurance or a warranty.

Re: Sprint replacing Touch Pro with Touch Pro 2!

99% of the time if you do not have Insurance or within warranty they will not help you.
I always carry insurance on my devices and never really have an issue.
On that note my TP device is flawless so I am not looking to upgrade. :)

Re: Sprint replacing Touch Pro with Touch Pro 2!

Any one from the NYC area, manhatten or brooklyn get their TP exchanged for a TP2? can u note which store was it?

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by vindication84 (Post 1536338)

UPDATE:

So even though I originally called Sprint yesterday, I called again today because I'm an impatient SOB. :mrgreen:

The man I spoke to today seemed really nice. I told him I had called yesterday about replacing my phone because of intermittent hardware problems (keyboard and front buttons) and the lady told me I could replace it with a Touch Pro2 but the warehouse was out of stock. He, no questions asked, said "Okay, let's see what we can do about getting you a Touch Pro2." So there I am, excited as all hell, and he comes back and says it's still out of stock. ](*,)

Of course, he gives me the options of Curve, Snap, Pre, Treo Pro, etc. but I insisted on the Touch Pro2 because it was close to my form factor without the crap quality. He said he understood and sympathized and said that there is no waiting list, and the backorder is full. Although, he said that when they normally run out a shipment comes within 3-4 days so I should try between then and a week. He also said that if it's a bad sell-out that I could have to wait up to a few months but he said that I should just keep calling back and "get lucky because the Touch Pro2s are hard to come by"

Haha so I'm going to keep persisting! I used to care about just asking right out for the Touch Pro2, but I don't even care anymore. I just want it so bad! :mrgreen:

im in the same boat as you waiting for it to come into stock again my plan is to call in every day to check till they give up and send me a new TP2 or i get mines replaced with a refurb either way im happy :P

Re: Sprint replacing Touch Pro with Touch Pro 2!

My corporate sprint store lies and says the TP2 has been taken off the list even after I've gone through multiple TP's.

Re: Sprint replacing Touch Pro with Touch Pro 2!

Quote:

Originally Posted by lagvoid (Post 1541620)

My corporate sprint store lies and says the TP2 has been taken off the list even after I've gone through multiple TP's.

It depends on the store. I though the asc were they only ones that had a list... (I could be wrong.. but who knows! lol) I guess they are given at the manager/tech's discretion. When i got my tp2 it was a last resort bc i didnt want the other phonesthey offered. I just told them to fix my tp and then they offered me the tp2.

Re: Sprint replacing Touch Pro with Touch Pro 2!

Called advanced support about my overheating/freezing TP and was told the TP is discontinued and was offered HTC Snap, Pre, treo850 and Blackberry Curve after rep came back from a short hold. Rep confirmed sprints warehouse currently out of TP2's.