Sprint replacing Touch Pro with Touch Pro 2! - Page 202

coolwhip1220 · #**2011** (**permalink**) 12-02-2009, 03:50 AM

Quote:

Originally Posted by electrongun

The morale is:

3) Do not mention that you want a TP2, let them offer it.

Quote:

Originally Posted by Dr.8820

this is what i keep saying! don't tell them that you don't want your tp, and don't ask about the tp2. if it isn't offered, you're not gonna get it.

I did the exact opposite. I was one of the few who had no problem with my TP, but thought why not try for a free upgrade. I walked in and when they asked "How can we help you?", I answered "What do I have to do to have you replace my TP with the new one?". Sometimes honesty is the best approach.

RidleyJ329 · #**2012** (**permalink**) 12-02-2009, 03:58 AM

Quote:

Originally Posted by coolwhip1220

I did the exact opposite. I was one of the few who had no problem with my TP, but thought why not try for a free upgrade. I walked in and when they asked "How can we help you?", I answered "What do I have to do to have you replace my TP with the new one?". Sometimes honesty is the best approach.

what'd they do, run it through a series of tests before replacing or just give you a free swap out?

coolwhip1220 · #**2013** (**permalink**) 12-02-2009, 04:27 AM

Quote:

Originally Posted by ridleyj329

what'd they do, run it through a series of tests before replacing or just give you a free swap out?

They didn't have me do anything. The guy laughed, pulled up my account, wrote something down on a piece of paper, and handed it to me. It was the confirmation paper they use at this store, said "Burress, Touch Pro 2."

I got my Mogul updated through Assurion and Sprint credited the $50, and now have gotten the TP2. So to throw the rep a bone, when I picked the phone up today and got the wife a Hero, I had them put it under his name.

loddvs · #**2014** (**permalink**) 12-02-2009, 12:57 PM

Just took my TP in for repair at the Sprint Store. they ordered a replacement (another TP) but told me that if I had it replaced 3 times in 6months, then they would replace it with another phone (including the TP2)

I get my replacement TP on Friday, so we'll see how that one goes. My main problem is that it won't charge when it overheats.. and it overheats when I'm on the phone for more than 20 minutes.. which if I understand correctly is a fairly common problem with the TP. I have a feeling I'll be taking it back three times for the same problem and getting the TP2

Anyone know if the TP2 has the same heat problem?

**hypeo** · #**2015** (**permalink**) 12-02-2009, 02:29 PM

Quote:

Originally Posted by loddvs

Just took my TP in for repair at the Sprint Store. they ordered a replacement (another TP) but told me that if I had it replaced 3 times in 6months, then they would replace it with another phone (including the TP2)

I get my replacement TP on Friday, so we'll see how that one goes. My main problem is that it won't charge when it overheats.. and it overheats when I'm on the phone for more than 20 minutes.. which if I understand correctly is a fairly common problem with the TP. I have a feeling I'll be taking it back three times for the same problem and getting the TP2

Anyone know if the TP2 has the same heat problem?

Man, its so weird how this varies from store to store. The one I go to just keeps swapping me for the same phone and even they admit that the phone is crappy when they get the replacement but they won't fork out a comparable replacement. They want to downgrade me to the Snap!.. Sux

Abicio · #**2016** (**permalink**) 12-02-2009, 02:53 PM

Totally agreed. I was finally switched into a BNIB TP2. I had no luck in my hometown those guys were jerks. Luckily, I went to visit family 2 hours away for the holiday and the guy in a random store I wandered through ordered me a BNIB TP2 after about 10 minutes of letting him know my issues. I asked if it could be shipped to my house instead of their store and he said sure. So quick and easy in 1 shot after 1+ months of fighting.

stevenxpham · #**2017** (**permalink**) 12-02-2009, 03:00 PM

Anyone know if Asurion gives warranties for their replacement phones?
I don't have TEP or warranty but I paid the $100 deductible back in March for a replacement TP so it's been under 1yr since my replacement.

Wally_Gator · #**2018** (**permalink**) 12-02-2009, 04:14 PM

Hello,
Long time lurker, first time poster...
My original TP was bought in March of last year. Great device, until it started to flake about two months ago. I finally brought it in a week ago and they offered me the usual inferior devices. They did not meet my needs.. So I asked about the TP and they told me that they want to get people off of the TP. Then he tells me that I can get a refurbished TP. I asked if there was something that was going to replace the TP and He mentioned the TP2.
We go through the who routine of the WEL list and how they are not available "at this time" to order, but he has seen it.
I receive my refurbished TP... It has been working Ok and then it starts with the lock ups and a garbled screen. I call back to the Corp store and get someone who goes over my account and informs me that my replacement will be in on Friday. I then find out that he is apparently a manager and they are sick of the TP's. He tells me that my TP2 is on order and will be here on Friday.

We will see if it is a refurb or not. I am happy if I get a reliable phone with the same capabilities as my TP..

Exil3d · #**2019** (**permalink**) 12-02-2009, 05:10 PM

Quote:

Originally Posted by hypeo

Man, its so weird how this varies from store to store. The one I go to just keeps swapping me for the same phone and even they admit that the phone is crappy when they get the replacement but they won't fork out a comparable replacement. They want to downgrade me to the Snap!.. Sux

Oh snap! lol

intrlude · #**2020** (**permalink**) 12-02-2009, 05:34 PM

To further detail the speculations of what a service center is capable of doing. Yes the service center may offer comparable models, comparable meaning = operating system (similar), hardware keyboard, etc. It is also limited by region. In my region, the TP2 comes up on a daily basis on the advanced exchange list, however when a TP comes in for service my technician is unable to order one from the warehouse and sometimes it is not an option on the exchange list right off the bat. I have had my TP replaced once, my NIB straight from Sprint crapped out (keyboard failure), my replacement (refurb) from a repair center is still going strong (not cosmetically). Of course I do get a freeze up here and there, but I am constantly changing ROMs and such. No phone, will be the phone you want (in every detail) right out of the box. Heck, even when the HD2 comes (if it arrives for CDMA carriers) will lose it's glamour after a week of use. Your best bet is to check with the reps at your local repair center for updates. I have friends that did receive TP2s through a repair center and I who knows 10 different local store managers and a regional am unable to get a hold of one. Good luck and happy hunting.