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  #1911 (permalink)  
Old 11-29-2009, 06:35 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Quote:
Originally Posted by vzihome View Post
what is her cell number...might give it a try...thanks
Sorry, I can't share that information. I don't think she would appreciate her number being put out like that.
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  #1912 (permalink)  
Old 11-29-2009, 06:37 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by austerville View Post
Good for you, but whatever you do please don't give anyone else that number, including me The CSR was nice enough to help you out and shouldn't be rewarded by a ton of calls from others. I'm sure there'll be some that will disagree with me, but I don't think we want to discourage the CSRs who are actually happy to help.
Yep I agree with you completely.
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  #1913 (permalink)  
Old 11-29-2009, 06:46 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by vzihome View Post
what is her cell number...might give it a try...thanks
i have her number and she said to call anytime...*2.
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  #1914 (permalink)  
Old 11-29-2009, 06:49 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
just hung up with her, she was a sweet heart. She even invited me for a survey at her house
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  #1915 (permalink)  
Old 11-29-2009, 06:51 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by HB View Post
just hung up with her, she was a sweet heart. She even invited me for a survey at her house
lol!!
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  #1916 (permalink)  
Old 11-29-2009, 07:26 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
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Originally Posted by mulhiny View Post
I don't understand. If you have insurance you must have the $7 TEP, no? If that's the case, while the HTC Mfg warranty may be expired, Sprint is still supposed to fix anything wrong with the phone other than physical damage. That's what you pay for. The TEP is not a warranty, but insurance. Go to the corp store and ask for a TEP brochure, then hand it to the rep and say "fix my phone"...lol

I do have the $7 TEP. Guess it doesn't matter to the ppl at the store. I did call *2 and talked to a really nice customer care guy. After telling him what was wrong with my phone (I also have a crack in the chrome which I didn't mention cuz there r like 14 issues with my phone that I think override the crack issue) he said since I was a long standing customer I should get a new phone. He didn't even want me to talk to tech support. He gets me on the phone with a account rep and she says they can't just give me a tp2 unless I pay to upgrade, but will send out a comparable phone. I told her a tp would work but I'll probably have issues with it too. I believe a tp is being mailed to me. It is so aggravating to have so many issues with a cell phone whether it cost a lot of money or not.

Will this phone have a warranty if I have the same issues again?
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  #1917 (permalink)  
Old 11-29-2009, 07:48 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Your warranty does not start over, unlike if you have your Wii fixed under warranty. Nintendo will start it over. So once your 12 mos is up, no more warranty.
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  #1918 (permalink)  
Old 11-29-2009, 08:02 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
everyone that ordered a phone might wanna call sprint or check back at store because they just bsed me... they said tp2 is back ordered and tried to offer treo pro or curve again im like no i guess ima have to deal with my black screen because im not downgrading..
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  #1919 (permalink)  
Old 11-29-2009, 08:03 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
this was a day after they promised me a tp2. i knew i should have got some kind of confirmation... now i cant even get a regular tp.... wtf.....

im extremely heated
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  #1920 (permalink)  
Old 11-29-2009, 08:33 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!
Quote:
Originally Posted by WmDuchess View Post
this was a day after they promised me a tp2. i knew i should have got some kind of confirmation... now i cant even get a regular tp.... wtf.....

im extremely heated
re-read my pm!
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