Sprint to release WM6.5 for Touch Pro!!

[zepsamsung]

Dear :


Thank you for contacting Sprint. I understand your frustration and
appreciate the opportunity to resolve your issue.

I called you this morning on your sprint phone 7570000000. Since you
were unavailable, I left a voice message. My voice mail addresses your
question regarding the release date of Windows Mobile 6.5. Here is a
recap of my voice mail.

Our release date for Windows Mobile 6.5 is set for October 6, 2009. If
you have any further questions please feel free to respond to the email
or call us back at 1-866-954-0492 that number again is 1-866-954-0492
option 5. Our hours of operation are Monday through Saturday from 9:00
AM to 8:00 PM eastern standard time.

You can also visit the below hyperlink for more updates regarding the
updated software available for HTC Touch Pro.

http://softwarestore.sprint.com/prod...id=2127&cat=91

We value your business and appreciate the opportunity to address your
concerns. Visit Sprint.com/mysprint if we can be of further assistance.

Sincerely,
Renetta T.
Sprint

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[zepsamsung]

I know there are lots of cooked WM6.5 ROMS out there, but a oem rom is great.

[jason25]

I didn't read anything regarding an official 6.5 upgrade for the Touch Pro and what' with the link to SPB Mobile Shell?

[zepsamsung]

"You can also visit the below hyperlink for more updates regarding the
updated software available for HTC Touch Pro"

[boredandtattooed]

did you not notice she didnt answer your question??

we've known that there will be a offical upgrade for the TP1 for awhile now... thats not even what she told you though... all she told you was the launch date of 6.5.. not if or when it would be available for TP1 via upgrade

she told you 6.5 will be out on the 6th...we know that... youd need to contact HTC, thats who and where a upgrade ROM for the TP1 would be released

[zepsamsung]

Everything from the email, minus my name and number is in the post.
If you read down, you will see the hyperlink for the TOUCH PRO.

[zepsamsung]

This is the second email from Sprint about WM6.5. I posted another which is all over the net, from back in May. I called back from this email and was assured that the Touch Pro will indeed get WM6.5.

[zepsamsung]

I f you ever email Sprint, the email response from them includes all those extra links.

[boredandtattooed]

umm, no, not one link is for the touch pro/6.5... the softwares tore is a link to SPB mobile shell thats it...

and NO LINK, is about 6.5 at all...

weve know for awhile 6.5 will be upgradable with the Pro

**feel free to click "edit" instead of posting on top of yourself**

[zepsamsung]

Dear B,

Thank you for contacting Sprint. I understand your frustration and
appreciate the opportunity to resolve your issue.

Currently, we are working to launch the Windows Mobile 6.5 upgrade for
HTC Touch Pro.

Although, no official release date has been declared for the upgrade.
However, as soon as the upgrade is launched, we will inform our
customers with high profile promotions.

I understand that there are lot of customers waiting for the release and
I can assure you that our technical department is working hard to make
it available soon. I appreciate your patience and understanding in this
regard.

You can also visit the below hyperlink for more updates regarding the
updated software available for HTC Touch Pro.

http://softwarestore.sprint.com/prod...id=2127&cat=91

We value your business and appreciate the opportunity to address your
concerns. Visit Sprint.com/mysprint if we can be of further assistance.


Sincerely,
Jaxon M.
Sprint

Helpful Sprint Links (in English only):

Save Money with our new Price Plans
Individual and Family Plans
http://sprintspecialoffers.com/simpl..._FamilySavings

Direct Connect Push-to-Talk Rate Plans
http://www.nextel.com/en/services/wa...om_plans.shtml

Questions about your phone's performance? - Make an appointment at one
of our stores!
Check your network coverage!
http://storelocator.sprint.com/SL2/Default.aspx

View the new Palm Pre
www.sprint.com/palmpre

Blackberry Curve 8350i
http://nextelonline.nextel.com/NASAp...phoneSKU=8350I

Shop and learn any time at our web site.
www.sprint.com




Original Message Follows:
------------------------
================================================== ======================
Name:
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Equipment
Contact Number: 757
================================================== ======================
Original Question: UPDAT
Question: WHEN WILL THE WINDOWS MOBILE 6.5 UPDATE BE AVAILABLE FOR MY
TOUCH PRO OR ARE YOU GOING TO NEVER UPDATE THIS PHONE? THERE ARE ISSUES
WITH THE PHONE NOT RINGING AND DIALER ISSUES THAT YOU ALREADY KNOW ABOUT
AND HAVE BEEN FIXED WITH THE TOUCH DIAMOND. WHEN WILL THE TOUCH PRO GET
WM 6.5 AND THE FIXES?
================================================== ======================

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Additional Data
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SUB Topic : General Inquiry
Current Customer ?: Yes
Email Address: @aol.com
Address: 403 ct
City: hampton
State: VA
Zip: 23669