Help! Please..

mstammyt · #1 (**permalink**) 08-21-2009, 02:00 PM

Please Help if you can??
Got up yesterday and my Touch Pro was stuck on the start up screen.. "TOUCH PRO" I re-set it, took out the battery's, did a hard re-set with no luck!
Any idea's??
I am a newbee here and hope that I am post this in the correct place?
Thanks to anyone that can help..

**rstoyguy** · #2 (**permalink**) 08-21-2009, 02:08 PM

Moved to the HTC Touch Pro Forum.

atlbrav1518 · #3 (**permalink**) 08-21-2009, 02:09 PM

This is the wrong sub forum but you came to the right place. What happens when you take the battery out for a few minutes and turn it back on? What happens when you hard reset?

mstammyt · #4 (**permalink**) 08-21-2009, 02:37 PM

Hi,
It does the same thing no matter what I have done.. the reset did nothing and...
Im unable to "hard reset" as the screen never changes from the start up screen that says "TOUCH PRO"

**MadlyAlive** · #5 (**permalink**) 08-21-2009, 02:41 PM

Quote:

Originally Posted by mstammyt

Hi,
It does the same thing no matter what I have done.. the reset did nothing and...
Im unable to "hard reset" as the screen never changes from the start up screen that says "TOUCH PRO"

Check out this thread. It will explain how to hard reset.

You don't have to be in Windows in order for you to Hard Reset.

http://forum.ppcgeeks.com/showthread...ght=hard+reset

elmerfudpucker · #6 (**permalink**) 08-21-2009, 02:43 PM

Little faster,power off the device, hold volume down and OK, and hit and hold the power button. have a good one

**MadlyAlive** · #7 (**permalink**) 08-21-2009, 02:44 PM

Quote:

Originally Posted by elmerfudpucker

Little faster,power off the device, hold volume down and OK, and hit the power button. have a good one

You have to hold the power button too, don't you?

elmerfudpucker · #8 (**permalink**) 08-21-2009, 02:46 PM

Quote:

Originally Posted by MadlyAlive

You have to hold the power button too, don't you?

I think you right on that one correcting post, TY Mad

jpwhre · #9 (**permalink**) 08-21-2009, 02:50 PM

Is it unlocked and flashed?

Remove battery and replace. Hold down the round center button in middle, press the volume down button and then press power button and hold all 3 til screen turns grey with blue letters. It will tell you what to do from there.

Or you can remove your sd card, hold volume down and power button at same time. It will give you a 4 color screen red, green, blue, and white. if at varry top in red letters it says security unlocked and below that you see SPL-0.37 or higher (no 1.00 or higher as it is wrong spl and will cause more probs) then hook up to your pc and reflash any rom. If it is locked, you need to flash a stock rom of your carrier.

jpwhre · #10 (**permalink**) 08-21-2009, 02:52 PM

you guys posted while i was typing, but i hope i helped.