Activesync encountered a problem on the desktop

gmoney41685 · #1 (**permalink**) 07-21-2009, 08:12 PM

Support Code 86000107

I've tried every option I came across in activesync and my phone, can anyone help me please? TIA

**apristel** · #2 (**permalink**) 07-21-2009, 08:26 PM

Sounds like your partnership has become corrupt on your computer.

1.) Remove the partnership from both the device and PC

2.) Perform a Soft Reset on device, then reboot the PC.

3.) Establish a new partnership.

Hopefully it will sync successfully after that. Let us know!!!

mikejones13 · #3 (**permalink**) 07-21-2009, 08:27 PM

I didn't really get a clear answer to this question so I will point you in the right direction. Some say these steps work and some it didn't but it seems like it is a problem with Windows activesync not your phone. Good luck

http://www.google.com/search?hl=en&s...000107&spell=1

EDIT: seems like you beat me to it lol basically this google link will lead you to the answer posted above

gmoney41685 · #4 (**permalink**) 07-21-2009, 08:35 PM

Ok, here's what I did and it worked. I just deleted the mobile device from activesync, reconnected it via usb cable, went thru the wizard, and it fixed it. thanks for the help apristel and mikejones13.