Touch Pro Keyboard Replacement Choice
 

Well, they won't do anything but send a refurbished phone with my insurance even though they admit the refurb leave a lot to be desired.

They are offering me a $75 for having to have accept another phone since they couldn't repair my NIB phone that the keyboard just died on.

So, here is my choices.

1) Keep my phone. At least I know what is wrong with it and that everything else is ok.

2) Take the refurb and the $75 and hope it is a decent refurb.

What do you guys think I should do. I am literally torn on this one.

Re: Touch Pro Keyboard Replacement Choice
 

Take the money!!

Re: Touch Pro Keyboard Replacement Choice
 

What kind of coverage do you have?

I would probably take the refurb. If you have TEP and the refurb gets messed up, just replace it again.

Re: Touch Pro Keyboard Replacement Choice
 

id take the money sprint has been a major fail as of late major FAIL

Re: Touch Pro Keyboard Replacement Choice
 

what about waiting a month and getting the tpro2? :D

Re: Touch Pro Keyboard Replacement Choice
 

Take the $$$ and refurb. If you don't like the condition of the refurb, wait a while and then complain that the USB port is defective...or something else that is not easily proven over the phone. WTF...you paid insurance for a reason! Hopefully you'll luck out and get a decent condition refurb.

Re: Touch Pro Keyboard Replacement Choice
 

I have TEP on my phone. Just tiring having to drive 40 miles one way to prove the phone is broken again. This whole keyboard thing is lame. My phone as NIB and I am afraid the refurb will end up being a used phone that breaks on me too.

Re: Touch Pro Keyboard Replacement Choice
 

Dont be a sissy Ninja:mrgreen:, get the refurb and go from there:evil3:

Re: Touch Pro Keyboard Replacement Choice
 

40 miles? lol u live in the country or what..

Re: Touch Pro Keyboard Replacement Choice
 

I love the country man, what is wrong with it?

Re: Touch Pro Keyboard Replacement Choice
 

I'm in the mountains. Beautiful mountain view

Re: Touch Pro Keyboard Replacement Choice
 

Take the cash! And once you get the refurb if it sucks use Advanced Exchange!
https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Re: Touch Pro Keyboard Replacement Choice
 

be sure to hard reset and be sure the keyboard doesn't wake up before you go down there. it would suck for the to just reformat and get the keyboard working and waste a few hours of your day for nothing!

Re: Touch Pro Keyboard Replacement Choice
 

Eventhough Ninja lives in the mountain she knows what s up:mrgreen: dont chop me pleeee zzzzz:toothy7:am fast i can jump...

Re: Touch Pro Keyboard Replacement Choice
 

nothin at all, just isnt me..well at least the mountains, I'm a courier/driver for a living all throughout PA & Jerz so I've been in every type of scenary you could imagine lol...not in love with the mountains, the country is boring imo but I could chill out there for a week or so for vaca..the city is where its at :D ..btw livin in the mountains u must spend ton of money on gas..I remember one time I was i n the mountains below E in some vaca area and I asked the guy wheres the gas station, dude said "8 miles" ...the whole drive I just kept repeating "8 miles" like I was in shock LOL..to each his own!

Re: Touch Pro Keyboard Replacement Choice
 

No doubt man, was born in the city in a place called elsewhere and grow up in another city called somewhere...Give me a good girl, wonderful landscape,could be moutain, sea.....am thiking somewhere in Vietnam, Malaysia....whatever and u can have the traffic jams, pollution, politicians and all. I am loking for peace bro, phuk this isht:mrgreen: I wanna do my time in Peace:evil3: and i aint scared of the city , driving 8 miles for some groceries or 40 miles to some phone store will be vacation for me

Re: Touch Pro Keyboard Replacement Choice
 

you can get a brand new phone or alot more than $75 out of them if you have the touch pro. I speak from experience, you can get ALOT more. Don't settle for the $75.

Re: Touch Pro Keyboard Replacement Choice
 

We just moved up here 2 yrs
ago. We do tease each other
about some of the locals. lol

Yeah, spend a lot on gas. The dojo
is 50 miles away. But it is sonice and quiet up here

The stars are amazing out here!

No chopping HB. Your good for

now. lol

Re: Touch Pro Keyboard Replacement Choice
 

i was sweating bullets Ninja, enjoy

Re: Touch Pro Keyboard Replacement Choice
 

"...go on, take the money and run...."

once the keyboard goes out (in my experience anyway) the pphone stqarts to slow down more and more leading to hard resets every couple weeks, i tried livin with it for like 2 months, but couldnt stand it anymore.

Re: Touch Pro Keyboard Replacement Choice
 

Somewhere around April or May Sprint started doing a permanent fix to the keyboard problem. Only on the refurbs, though. They were taking NIB TP's and fixing the keyboards. My and a few others on here got TP's that had "0" time on usage, man date was May, etc. So, I guess it depends where it comes from, but the point is NIB is not going to do you any good unless HTC has started another manufacturing round, which I doubt. So, take the money and, eventually if not this time, you will come up with a good one. Worse case, you can go through a couple more and make a case for a free TP@, right? I know you are a custom ROM'er, so reloading is a breeze for you, Ninja. I am surprised they make you go the 40 miles. I live in a very rural area (forest) and I never go to a retail store. You might be able to make a case for exchanges to be sent to you. Hope this helps!

matt

Re: Touch Pro Keyboard Replacement Choice
 

The next thing we hear is the thwap sound cause by a boot to the head that would make Chuck Norris smile!:mrgreen:

Re: Touch Pro Keyboard Replacement Choice
 

LOL ... Better watch out HB. LOL

Re: Touch Pro Keyboard Replacement Choice
 

Hey I didnt do anything, it was elmerphuker:mrgreen:

Re: Touch Pro Keyboard Replacement Choice
 

NICE!:laughing3:

Re: Touch Pro Keyboard Replacement Choice
 

Dude, that dog is friggin funny a isht, nomsayin:evil3:

Re: Touch Pro Keyboard Replacement Choice
 

Is it within one year of the purchase date?
If so, they must give you a NIB (New In Box) replacement as stated in the manufacturing warranty.

Re: Touch Pro Keyboard Replacement Choice
 

take the money and a refurb. ur lucky u got offered money on top of a replacement, ive gone through a dozen moguls and half a dozen tps and never been offered extra dough, a few times they did credit me $100 because i had to go through assuirion and order a new phone because sprint was oos. if its a bad refurb go through online advanced exhachange and they are usually quick, ull have another phone at ur door within 2 days with an empty envelope to mail back ur old one

Re: Touch Pro Keyboard Replacement Choice
 

Yes, it is... but they insist that it could be a refurb.

Now I am waiting on it to show up. Unfortunately, I think customer service goofed and I might end up with 2. Not sure how that is going to work out. LOL

Re: Touch Pro Keyboard Replacement Choice
 

Got a call from Sprint today. Apparently they did send out two phones by accident. 1 NIB and 1 Refurb. I am suppose to refuse the refurb at the door. AND they already credited my account they $75.

Re: Touch Pro Keyboard Replacement Choice
 

Sweetness! Congrats!

Re: Touch Pro Keyboard Replacement Choice
 

Yeah, One is coming from telesales and one is coming from advanced exchange.

Anyone remember if the boxes say telesales or advanced exchange on them? I know the weight of a NIB phone is about 3lbs or so. What is the weight on a refurb? It would be my luck to refuse the wrong one. LOL

Re: Touch Pro Keyboard Replacement Choice
 

Ninja, keep it simple lady. just open em up and chose and ask for enveloppee to send back if u must...living in the mountain isnt keeping it simple for ya i see:mrgreen:

Re: Touch Pro Keyboard Replacement Choice
 

You are just begging for us to go on a run together and get it handed to you ninja style aren't you??? LOL

Re: Touch Pro Keyboard Replacement Choice
 

I always appreciate someone that understand me quickly, am waiting:mrgreen: and looking forward to Ninja style,nomsayin

Re: Touch Pro Keyboard Replacement Choice
 

Is the AE website not working for anyone else? I enter in my info, then it says I should go to a sprint store for more assistance.

Re: Touch Pro Keyboard Replacement Choice
 

I hear this will happen if your phone has been replaced so many times.

Re: Touch Pro Keyboard Replacement Choice
 

See, told you that you should get a NIB replacement.
I personally go in and get mine in the store. Woot for Alltel.
It's going to suck when it officially is 100% verizon. :/

Re: Touch Pro Keyboard Replacement Choice
 

Well, can't beat this deal with a stick.

NIB replacement
$75 credit to account
Keep damaged phone

Anybody remember what the title was to the thread where someone took the TP apart?

Re: Touch Pro Keyboard Replacement Choice
 

remember seing it under BigDiesel profile, and i can beat that deal:mrgreen: