I had my phone replaced under warranty, now I need help.

AmnDucky · #1 (**permalink**) 06-27-2009, 03:48 PM

The touch screen stopped working on me. I had my phone flashed to the mighty rom. Will I have issues shipping it back? Or is there a way to wipe everything off of the phone without the use of the touch screen?

entwined82 · #2 (**permalink**) 06-27-2009, 03:52 PM

flash the stock rom to it over activesync, re-lock it.

AmnDucky · #3 (**permalink**) 06-27-2009, 04:58 PM

Quote:

Originally Posted by entwined82

flash the stock rom to it over activesync, re-lock it.

I dont need the touch screen to do that?

**Sporkman** · #4 (**permalink**) 06-27-2009, 03:53 PM

Quote:

Originally Posted by AmnDucky

The touch screen stopped working on me. I had my phone flashed to the mighty rom. Will I have issues shipping it back? Or is there a way to wipe everything off of the phone without the use of the touch screen?

wipe it and relock it

**nxtech3** · #5 (**permalink**) 06-27-2009, 05:19 PM

It should recognize it without the use of the touch screen, you won't ba able to complete the first setup process but at least it will be ok to ship back.

Major_Nate · #6 (**permalink**) 06-27-2009, 10:47 PM

ditto, re-flash to stock ROM, re-lock, then ship it back.

**strra** · #7 (**permalink**) 06-28-2009, 12:58 AM

if you absolutely have to use the touchscreen, connect the phone via activesync and use this program:
http://www.mymobiler.com/

**MadlyAlive** · #8 (**permalink**) 07-02-2009, 04:29 PM

Quote:

Originally Posted by strra

if you absolutely have to use the touchscreen, connect the phone via activesync and use this program:
http://www.mymobiler.com/

This won't help after the phone has been taken back to stock/hard reset since you can't connect unless you have an AS connection and the OP won't be able to get past the alignment screen.

AmnDucky · #9 (**permalink**) 07-02-2009, 04:35 PM

Quote:

Originally Posted by MadlyAlive

This won't help after the phone has been taken back to stock/hard reset since you can't connect unless you have an AS connection and the OP won't be able to get past the alignment screen.

Exactly. I think I am screwed. What are the odds verizon wont notice?

AmnDucky · #10 (**permalink**) 06-28-2009, 01:54 PM

Quote:

Originally Posted by nxtech3

It should recognize it without the use of the touch screen, you won't ba able to complete the first setup process but at least it will be ok to ship back.

Thanks man, I'll see what I can do.