sprint self service not self anymore?

nuuuuts · #1 (**permalink**) 06-29-2009, 02:41 PM

so with this self service, do we need approval from tech support such as some code or anything like that?

i've had issues with our two phones, power off randomly, freezing a lot lately. Both phones are the stock sprint roms.

Would I be able to fill out the info and have sprint send me 2 phones? I've been to the repair stores and they take several hours to diagnose the problem, and just waiting to speak to a tech takes forever too.

thanks

**MadlyAlive** · #2 (**permalink**) 06-29-2009, 02:44 PM

Quote:

Originally Posted by nuuuuts

so with this self service, do we need approval from tech support such as some code or anything like that?

i've had issues with our two phones, power off randomly, freezing a lot lately. Both phones are the stock sprint roms.

Would I be able to fill out the info and have sprint send me 2 phones? I've been to the repair stores and they take several hours to diagnose the problem, and just waiting to speak to a tech takes forever too.

thanks

As long as you have Sprint Insurance you can process your claim online. They don't require any reference or ticket number when going through the process. I had no issues replacing my phone last week. Submitted Thursday morning, shipped Thursday evening and on my doorstep Friday afternoon.

I charged my $100 deductible to my Sprint bill so I didn't even need to get up for my wallet.

nuuuuts · #3 (**permalink**) 06-29-2009, 02:46 PM

Quote:

Originally Posted by MadlyAlive

As long as you have Sprint Insurance you can process your claim online. They don't require any reference or ticket number when going through the process. I had no issues replacing my phone last week. Submitted Thursday morning, shipped Thursday evening and on my doorstep Friday afternoon.

I charged my $100 deductible to my Sprint bill so I didn't even need to get up for my wallet.

sweet thanks. We do have the TEP insurance plan.

**MadlyAlive** · #4 (**permalink**) 06-29-2009, 02:47 PM

Quote:

Originally Posted by nuuuuts

sweet thanks. We do have the TEP insurance plan.

Then you're good to go. It's so much faster doing it online than calling them. Once I stopped getting 404 errors from their site (something must have been going on last Thursday morning) I was done in about 5 minutes. I received my confirmation E-Mail and tracking number shortly after I submitted my request.

I was lucky and got a brand new TP in the box with all accessories, so if you do it quick, you may get lucky as well!