Question about Asurion

**apristel** · #1 (**permalink**) 06-20-2009, 12:17 PM

When you get a replacement phone from asurion do they send you a phone with the box and all the accessories or just the phone? My TP is getting replaced and just want to know what I'm in for. I understand I'll most likely get a refurb., but I don't care.
TIA

**Dr.8820** · #2 (**permalink**) 06-20-2009, 12:21 PM

if you get a slender box with a dog and a sprint purse in it's mouth, it's a refurb. all you'll get is a phone and battery cover. but i THINK asurion replaces with new phones.

**HBOOT** · #3 (**permalink**) 06-20-2009, 12:25 PM

mariah mariah mariah is here....lol, and she is no refurb....

**Dr.8820** · #4 (**permalink**) 06-20-2009, 12:52 PM

Quote:

Originally Posted by HB

mariah mariah mariah is here....lol, and she is no refurb....

except for her 'headlights' but i'll still take her!

**HBOOT** · #5 (**permalink**) 06-20-2009, 12:58 PM

Nothing to do with Asurion but better....lol

**Dr.8820** · #6 (**permalink**) 06-20-2009, 01:01 PM

is that my new ex-wife?

**apristel** · #7 (**permalink**) 06-20-2009, 12:24 PM

yeah i'd be getting a refurb...according to this email from sprint

Quote:

Dear Adam Pristel,

Thank you for contacting Sprint. I apologize for the inconvenience you
have experienced with the Sprint HTC TOUCH Pro handset.

The Total Equipment Protection Program is added to your account.
Unfortunately, it is not possible to exchange the Sprint HTC TOUCH Pro
handset with another handset model under Insurance.

You can get a refurbished handset by calling Asurion at 1-800-584-3666.
There is $50.00 charge for getting refurbished phone through Asurion.

I can apply a credit against the phone replacement charge of Asurion.
Once you get the handset from Asurion, please write to us with the
attachment of the scanned receipt and we will apply the credit against
the handset charge.

I can also apply a credit of $75.00 against the purchase of a new phone.
This will be adjusted against the charges on the next invoice. Once you
have activated a new phone of your choice, please write to us and we
will apply the promised credit.

I was hoping to get all the accessories!

**apristel** · #8 (**permalink**) 06-20-2009, 12:47 PM

Are they going to want me to send my old tp back you think? They never mentioned that in the email they sent me.

**Dr.8820** · #9 (**permalink**) 06-20-2009, 12:50 PM

yes you have to send the old one back. you'll get a white envelope with your refurb. btw, you have 15 days to send the old one back or be charged a non-refundable fee of $200!

**boredandtattooed** · #10 (**permalink**) 06-20-2009, 09:08 PM

its a 300 dollar non return fee now, not 200... also sprint cant tell u what asurion is sending you... if you do your claim yourself with asurion, youll get 3 emails.. 2 will say summary,and itll just say that a UTStarcom 6850 is coming...the 3rd email says "confirmation" this is the one you want... it will say UTStarcom 6850 fully kitted new if its a brand new one... i got 2 NIB pros in the mail for 50bucks each from asurion just 2 days ago, it was for claims on Moguls though... but "fully kitted new" is what your looking for...
Claim Summary

Date Claim Filed:06/18/2009
Replacement Model:HTC 6850 Touch Pro new fully kitted CK
Shipping Method:Next Day
Shipping Address:
Non-Refundable Deductible:$50.00 (Billed to your Sprint invoice)
Shipping Fee:$0.00
Total Fees:$0.00

Thanks for letting us serve you!
Asurion

PLEASE NOTE: This is an auto-generated email and cannot be responded to.

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