Another Chrome Thread

[Sifter]

Well I received my 2nd refurb today and guess what, it was in bad condition.

The paint on the battery cover was bubbling up, and there was a dent in the bottom of the cover that was just painted over, dent still showing.

There was no plastic coverings on the phone itself, and fingerprints all over it.

The keyboard would get caught halfway out when sliding it. Like a catching sort of thing. I had to FORCE it all the way open.

So I called ATS back and they are now sending me my 3rd refurb.

When do you demand a new one???

[pyro254750]

Originally Posted by Sifter

Well I received my 2nd refurb today and guess what, it was in bad condition.

The paint on the battery cover was bubbling up, and there was a dent in the bottom of the cover that was just painted over, dent still showing.

There was no plastic coverings on the phone itself, and fingerprints all over it.

The keyboard would get caught halfway out when sliding it. Like a catching sort of thing. I had to FORCE it all the way open.

So I called ATS back and they are now sending me my 3rd refurb.

When do you demand a new one???

I go to the official/corporate repair center in atlanta, and they always replace mine with new ones. my touch pro has yet to fail me, but i had to get my instinct replaced once and my IC902 replaced twice.

[gator352]

Originally Posted by Sifter

Well I received my 2nd refurb today and guess what, it was in bad condition.

The paint on the battery cover was bubbling up, and there was a dent in the bottom of the cover that was just painted over, dent still showing.

There was no plastic coverings on the phone itself, and fingerprints all over it.

The keyboard would get caught halfway out when sliding it. Like a catching sort of thing. I had to FORCE it all the way open.

So I called ATS back and they are now sending me my 3rd refurb.

When do you demand a new one???

I would demand a new one now, or just let them keep sending you refurbs till you get one that is right. Either way, you are entitled to a new phone in great condition for as much as you paid for the damn thing. I'm on my third TP now. My second was a refurb and was in horrible condition. I called retentions and complained and received a new phone in box and got to keep the refurb at no charge. But be nice to them, don't yell. Remember....they have the power!!!! lol

[Sifter]

Another refurb came today, this was the 3rd one. The water damage indicator on the inside of the phone was gone, the keyboard sliding mechanism did not slide smoothly, and had to be forced open/closed, and again, bubbling of paint on the battery cover.

They are sending me a 4th refurb.

Ive about had it.