Hardware Keyboard quits sometimes. Help Touch Pro device

[parcou]

Need to know if anyone here with a Touch Pro device ever had the hardware keyboard just stop working. I cannot time when it will happen it varies. I can slide out the keyboard to respond to a message the backlight is on the all of a sudden after a little tyoing the light goes off and no key I press shows up. All of the screen keyboards work no issues. I have to do a soft reset to get it back. Today before it locked one of the keys I pressed was still in memory and I had rrrrrrrrrrrrrrrrrr all over the screen. I had to take the pen and cancel the message but the keyboard was not working anymore.

I called Verizon they had me change my backlight setting thinking it was that but of course it did not. Now they are saying a device replacement...guess I should have gotten the insurance.

Is there any advice someone can offer me on this problem?

[CozBoogie]

There are numerous threads in the Touch Pro Forum discussing this. Start with a hard reset...if that doesn't solve the issue then get it replaced.

late,
Coz

Moved to the TP Forum and closed. Search on "keyboard not working".