The case in the box is crap

[heydjbobby74]

Originally Posted by AndyCR512

I ran across the street yesterday, and the completely-secured flap of the stock Sprint case the phone came with came loose, launching the phone into the asphault. Darting in front of an oncoming car to save the now-separated phone, battery, and cover from certain death, I wondered whether it would still work.

It works, but it is dented and scratched up, especially the edges. I was incredibly mad, and set off to determine how it happened. I am very careful to secure the case tightly.

Here's an experiment. Put the Touch Pro in the Sprint case, kneel on the carpet, and shake it in a motion like running. Watch how fast the velcro comes loose and the phone falls to the carpet. Look at how the velcro meets itself. It barely even touches with how the case is built. It almost misses the other side. You can blow hard at the edge and break it loose.

So I called Sprint, determined to get a replacement. After 8 transfers over an hour and a half and much finger-pointing (It's an Asurion thing! No, it's a Sprint thing! There's a deposit for that! No, Sprint should wave it!), Sprint finally agreed to replace the phone. I expected more of a fight, but there certainly was enough of one. At least they did the right thing in the end.

Let this be a warning to anyone who thinks about using the crappy stock belt case. Find a third-party one. It may save you either $100 or a very long, tiring discussion with Sprint support. It's not exactly easy to explain how the phone getting dented on a road isn't your fault, and it isn't a fun time.

I solved that problem by buying a Hard Case for the phone, then sticking it in the case. This tightens up the case by having that extra size of the phone, thus tightening the velcro. My phone stays put like my Golden Retriever.

BTW, Sprint has been AWESOME with me in replacing devices!!! Love them!

[jdmm72]

I use a monaco aluminum hard case....

[madfella]

My Seidio holster hasn't failed me yet...and it's face in to boot.

[elathan]

i agree, the velcro has started to give on my htc stock case after about 3 month use. anone got any recomedations for a replacement? as i bought this as a replacement to the slip style case that was supplyed with my raphael cause i need a belt clip.

[madcook]

one day i ran to catch the train and my diamond came out of case hit the ground hard but it lives btw its the same case as the pro

[sinner05]

I've been using the case for one monthe already. Its has not let me down.I work in an auto shop and always have the case secured to my belt since thats the only way i would feel my phone vibrate in all the crazy noise arround me. Ill be carefull though i've only droped my phone once in carpet and never on asphault. thats funny though i usually mess up my phones in less than two months. I really like this phone and ive managed to tak care of it. lol