HTC TOuch Pro, sprint, Big problem..

nzaw4 · #1 (**permalink**) 05-05-2009, 02:18 PM

err sorry for confusion, yes it is not a TP2, it is just a TP. sorry guys i edited the post!

jthomas8946 · #2 (**permalink**) 05-05-2009, 02:20 PM

Quote:

Originally Posted by nzaw4

err sorry for confusion, yes it is not a TP2, it is just a TP. sorry guys i edited the post!

Haha.. No one even answered your question to your problem because they could not get past the TP2 portion.

I would swap it out. Go to your local store or call customer service and swap it.

intrlude · #3 (**permalink**) 05-05-2009, 02:24 PM

Quote:

Originally Posted by jthomas8946

Haha.. No one even answered your question to your problem because they could not get past the TP2 portion.

I would swap it out. Go to your local store or call customer service and swap it.

Yeah, sorry for the non-response. It's a minor issue that some of us TP owners have had to deal with. Mine (currently) does not have this issue. However, the 1 I purchased for my kid brother (16yrs old) does. He doesn't mind much, it sticks up about 1/16th of an inch. My previous TP stuck out like a sore thumb, luckily for me I have TEP. Swapped out. You just bought it, exchange it.

nzaw4 · #4 (**permalink**) 05-05-2009, 02:29 PM

thanks for the quick asnwers guys!
I recently got this phone from TEP/asurion, id last last thursday. Should i contact ausurion? or Sprint? Could i take it into a store to have it swapped out? Also would it be a problem if i have juicy's rom flashed on there if i did bring it in to sprint?

once again thanks for all your iput guys!

phillyboi6829 · #5 (**permalink**) 05-05-2009, 02:35 PM

Quote:

Originally Posted by nzaw4

thanks for the quick asnwers guys!
I recently got this phone from TEP/asurion, id last last thursday. Should i contact ausurion? or Sprint? Could i take it into a store to have it swapped out? Also would it be a problem if i have juicy's rom flashed on there if i did bring it in to sprint?

once again thanks for all your iput guys!

better to be safe than sorry, flash to stock ROM and RElock

nzaw4 · #6 (**permalink**) 05-05-2009, 02:36 PM

thanks phillyboi!
i wonder has anyone ever experienced grief for a physical defect of a phone with a custom rom?
I mean, my screen already just looks messed up with the corner sticking out,

orlandojumpoff · #7 (**permalink**) 05-05-2009, 03:25 PM

it's been a known issue from day one. mine is fine, but my friends phone is a little raised. he's had his phone since september and it hasn't ever caused any problems. if it's raised a lot and you can't stand it, just go return it for another.

always put the stock rom on a phone before returning... they're not very friendly to customers who customize their phones.

nextelfixer · #8 (**permalink**) 05-05-2009, 09:03 PM

Quote:

Originally Posted by nzaw4

thanks for the quick asnwers guys!
I recently got this phone from TEP/asurion, id last last thursday. Should i contact ausurion? or Sprint? Could i take it into a store to have it swapped out? Also would it be a problem if i have juicy's rom flashed on there if i did bring it in to sprint?

once again thanks for all your iput guys!

I am a Sprint Authorized service center and if you just got the phone from asurion, the correct procedure is to call them and tell them they sent you a bad phone, They will replace the phone for you. The general rule is that for the first 30 days after a replacement or repair, you have to go back to who did either the repair or replacement. I hope this has helped.