ALLTEL Phone Replacement

[KillAByteZ]

I went in to ALLTEl yesterday to finally restore my service after a 900 dollar bill . I told the REP my phone's buttons were sticking out too much and asked what I could do about it. She said they would send it to the Manufacturer and they will send me a phone. Would that mean I would be getting a REFURB or a NEW one?? She said if I did it through ALLTEL (im guessing TEP), they would Definitely give me a REFURB . SHe said it didnt mean it was used maybe someone returned the phone but I wouldnt really turst her word on that. If any currently on ALLTEl or similar clear me from this confusion. Thanks for any answers..