Phone will not hard reset

incredible1 · #1 (**permalink**) 04-19-2009, 06:55 PM

I've followed the instructions to perform a hard reset:
With the device turned off, press and hold the volume down and enter keys first, and then press and hold the power key.
All I get is the rainbow security screen!
What am I doing wrong?

piranah · #2 (**permalink**) 04-19-2009, 06:59 PM

press volume up instead of volume down...

**[sammich]** · #3 (**permalink**) 04-19-2009, 07:06 PM

Turn the phone on. Press the power button, vol-down key, and center button, then tap the reset button. DO NOT RELEASE ANY OF THE BUTTONS EXCEPT FOR THE RESET BUTTON until the screen comes up.

Also, make sure there's nothing covering the DPad [plastic]. It needs to have your bare finger touching it.

apoirier594 · #4 (**permalink**) 04-19-2009, 08:14 PM

idk, just go to start-settings-system-memory-clear storage- and then type in 1234 hit ok I did it b4 and it hard resets the phone

**bikeandestroyx** · #5 (**permalink**) 04-19-2009, 08:23 PM

this is the correct way to do it
everyone else told you how to get into bootloader^

when your phone is turned on,
Hold the center button down and softreset (continue holding the center button down till you see a screen that gives you the option to hard reset)
follow the instructions and your good to go

**[sammich]** · #6 (**permalink**) 04-19-2009, 08:57 PM

Quote:

Originally Posted by ibmxx187

this is the correct way to do it
everyone else told you how to get into bootloader^

when your phone is turned on,
Hold the center button down and softreset (continue holding the center button down till you see a screen that gives you the option to hard reset)
follow the instructions and your good to go

Umm... what? Holding down the center button and pressing reset doesn't do anything.

I'm definitely right. View my post above.

**bikeandestroyx** · #7 (**permalink**) 04-19-2009, 09:04 PM

Quote:

Originally Posted by saumaun

Umm... what? Holding down the center button and pressing reset doesn't do anything.

I'm definitely right. View my post above.

what you talking about man
yes it does i did it right now to make sure!
it brings you to the hard reset screen
is it different on the sprint touch pro im using vzw

i just tried it your way and it didnt work for me!

**[sammich]** · #8 (**permalink**) 04-19-2009, 09:06 PM

Hah. I guess I should've asked if you were using a VZW or Sprint TP. For Sprint, your method doesn't work.

Sorry about that.

**bikeandestroyx** · #9 (**permalink**) 04-19-2009, 09:12 PM

Quote:

Originally Posted by saumaun

Hah. I guess I should've asked if you were using a VZW or Sprint TP. For Sprint, your method doesn't work.

Sorry about that.

no way? i never knew they were different haha

gmfeny · #10 (**permalink**) 04-25-2009, 09:37 PM

Quote:

Originally Posted by saumaun

Turn the phone on. Press the power button, vol-down key, and center button, then tap the reset button. DO NOT RELEASE ANY OF THE BUTTONS EXCEPT FOR THE RESET BUTTON until the screen comes up.

Also, make sure there's nothing covering the DPad [plastic]. It needs to have your bare finger touching it.

Wow that was the hardest Hard Reset I ever had to do. Why dont you just turn it off then press the power button, vol-down key, and center button