Hard keyboard not working...

Damieean · #1 (**permalink**) 04-16-2009, 05:18 PM

Well i've searched all over and i cant find anything or maybe im searching it wrong.
my keyboard stopped working, the backlight on it still works when i slide it out but it is unresponsive whenever i try to type anything. the backlight doesn't even come back on after hitting the keys. I attempted a hard reset already with no sucess.

Has this happened to anyone else?

Jose0679 · #2 (**permalink**) 04-16-2009, 06:00 PM

mine stopped working for a day and I had to resort to using the virtual keyboard. The next day and ever since it started working again but it really slow and sometimes acts like im holding a key down so the letters tend to repeat. I have done a hard reset and it happens with the stock rom and a custom one.
I did some research on this site and found that multiple people are having the same issue.

ice_qube · #3 (**permalink**) 04-16-2009, 06:12 PM

if you have insurance jus take it back, sprint will swap it out on the spot if they have some...this is my 3rd one

Damieean · #4 (**permalink**) 04-16-2009, 06:15 PM

was kinda hoping it was a software issue =\

will do, thanks

dth4310 · #5 (**permalink**) 04-16-2009, 06:57 PM

I got a TP when they first came out...ran for what...6 months without an issue? Experienced identical symptoms - keyboard would light up and not work. At first i thought i hard reset fixed it, but it only worked again for a day.

MAKE SURE YOU LOAD THE STOCK ROM AND RELOCK before taking into a store...it will make your life a lot easier.

I replaced once, got a refurb. Keyboard worked, but also seemed to have an issue where the sensor was flakey and couldn't tell if the keyboard was extended or not...that resulted in the phone erratically switching between landscape/portrait while using the keyboard..very annoying.

Took back in today and they swapped me out with a brand new phone, and let me keep the extra accessories - no charges or hassle. Yay sprint!

thelastpoet · #6 (**permalink**) 04-16-2009, 06:57 PM

theres several threads in this and the cmda upgrade forum about this issue...

its a simple hardware (cable) issue...

http://forum.ppcgeeks.com/showthread.php?t=62876

quick fix...

illustrations and all...ive down 10+ in my store and it literally takes 5 minutes to fix