Experiences with HTC manufacturers warranty

[mikey1234]

I'd like to hear peoples opinions on how good/bad an experience they had with the manufacturers warranty (Touch Pro preferably).

I've had the phone a month and a half and the hardware keyboard is shot. I had it flashed to a custom rom, now i have it back to stock and relocked. I dont have insurance through sprint but they will replace it with a refurbished touch pro overnight if i go through them for $55... basically what do people think of sending it to HTC? do they try to fix urs or do they just send u out a replacement? would it be refurb or new? how long does it take? is it free besides paying for shipping expense?

any input is appreciated