hardware keyboard issue photo essay a.k.a. i was bored - Page 3

neoshi · #1 (**permalink**) 04-07-2009, 05:15 PM

So it looks like we're experiencing the same issues. I brought it into Sprint Store 0276 today and they straight up ordered me a new phone the moment I said "My Touch Pro's keyboard keeps going out." The Level 1 triage tech replied that this was a known issue that HTC is dumping on Sprint. Apparently down where I am, the HTC TP is extremely popular and they keep getting HTC TPs returned for repair. Talk about dumping liabilities! Well, I'll let them know about this temporary fix method when I return to pick up the new phone. You guys may want to talk to Sprint about it as well, maybe even HTC because I have been doing this "fix" for the past two months and I swear to God I am going crazy having to do it every other sentence. It makes responding on forums like PPCGeeks IMPOSSIBLE.

SKIMMAH, have you noticed any improvement since you taped those contacts down?

I hope everyone stops promoting the HTC Touch Pros unless the issue is resolved. This is downright ridiculous. Even the Sprint tech rep said he is going to the Palm Pre or Pro because the Touch Pro has so many issues.

neoshi · #2 (**permalink**) 04-08-2009, 06:10 PM

They replaced my phone with a new one to resolve the keyboard issue. Well, at least that's what ##778# says, but the packaging it came out of suggested it was a refurb. I seem to recall my new unit coming out of a clear plastic instead of a green one with a white tamper sticker with red markings on it.

Anyhow, the new keyboard's lighting is WHACK, as the numbers are most lit and the rest is quite dim. Build date is Feb 24, 2009. I expect this one to last only two months again before I ask the tech for another one. Can't trust HTC anymore.

BrokenLimits · #3 (**permalink**) 04-09-2009, 08:27 PM

Well I took mine apart and it didnt seem like the cable was loose but I sort of pressed on it anyway and put it all back together. Started it up and the keyboard is working again....

cainvx · #4 (**permalink**) 04-16-2010, 01:37 AM

i worked great!! you guys saved my phone!! big thanks

neoshi · #5 (**permalink**) 04-17-2010, 02:59 AM

Ok I am now on my 4th TP and I have to say (just like Doc actually)... HTC fixed the keyboard issue. With the same amount of use and wear, I'm no longer having keyboard issues AT ALL. The ribbon used to pop out every 2-4 months and now it's pretty rock solid.

Needless to say, I'm happy HTC did something about there refurb units, though in a way, I wish it would so I could switch to a TP2.. lol

Now I just wish they fixed the other issues, like my bottom home/back/phone/dpad thing is sticking up a bit now :\

Talon Pro · #6 (**permalink**) 04-09-2009, 09:58 PM

I rarely use the hardware kb, i looooove the T9 though

Truth be told, i only got the TP cause the Diamond didnt have a mem slot, and that was important to me.

BrokenLimits · #7 (**permalink**) 04-09-2009, 11:59 PM

Well it stopped working again and I took it apart and now it still doesnt work. UGH!!!!

TheDoctor1971 · #8 (**permalink**) 04-10-2009, 01:49 AM

I've had no problems after liberal application of electrical tape. My mom's even survived the drop test without the keyboard failing. I need to take mine back apart and tape the little cable going to the keyboard itself. That's the one that I had the most issue with on my mom's phone. Retarded design. I hope the TP2 is better.

chappy · #9 (**permalink**) 04-12-2009, 09:09 AM

Quote:

Originally Posted by BrokenLimits

Well it stopped working again and I took it apart and now it still doesnt work. UGH!!!!

Yeah, this might fix some of them, but there's still some out there that the only way to fix them is with a keyboard replacement, or phone swap.

TheDoctor1971 · #10 (**permalink**) 04-12-2009, 09:39 PM

I think the ribbon cable leading into the keyboard is prone to tearing and this may be why some have issues that are not resolvable.