They replaced my phone with a new one to resolve the keyboard issue. Well, at least that's what ##778# says, but the packaging it came out of suggested it was a refurb. I seem to recall my new unit coming out of a clear plastic instead of a green one with a white tamper sticker with red markings on it.
Anyhow, the new keyboard's lighting is WHACK, as the numbers are most lit and the rest is quite dim. Build date is Feb 24, 2009. I expect this one to last only two months again before I ask the tech for another one. Can't trust HTC anymore.
