Exchange Touch Pro with no TEP

[Tinkturtle]

Originally Posted by gimme5

Try to do an online chat and see if they will add it for you. It was greyed out for me while I was still within my 30 days.

As was mine. On line chat was great, so much better than calling and waiting on hold.

[Success100]

Originally Posted by srudentjunk

Sprint has started keeping a log of old phones on the account. I put an old mogul on my wife's number when her vogue went in for warranty repair. I tried to add the protection and they said the phone was activated on my original activation date.

I don't know how far back the log goes. My father in law is a subcontractor, and last year when he replaced his broken phone (job hazard) with an old phone that was activated 3 or 4 years ago. They offered the protection plan on that. Of course, for $7 a month, it wasn't worth it for a $50 phone.

eTicket automatically keeps a esn log along with the activate and deact dates.

[gimme5]

Originally Posted by Tinkturtle

As was mine. On line chat was great, so much better than calling and waiting on hold.

Yeah. Absolutely painless process.

[coolmuke]

Originally Posted by bahayman

sprint allows u to add TEP within 30 days of activating a phone (Regardless of it being an existing or new line) so ure best bet is switching ure phone with an old one and then switching back (this can all be done online) which will then enable u to add TEP...

How do you do it online? Is there a tutorial available for that?

[Darkjedi]

Originally Posted by Tinkturtle

Sprint will also charge you an activation fee each time you switch phones. So weigh your cost.

Are you sure about that? When I had Verizon they let me freely swap out ESNs for my various numbers, whether it was my brother switching phones with my dad or getting a replacement phone off ebay. In some cases I just had to call up Verizon to swap it out if I couldn't do it online. But I always though activation costs was just the cost of activating the phone number, or the process of transferring the number from another service, not necessarily swapping phones. Most of the time I've had that fee waived as well.

[Success100]

Originally Posted by Tinkturtle

Sprint will also charge you an activation fee each time you switch phones. So weigh your cost.

thats not correct. there is only an activation fee/upgrade when handset is purchased and contract is renewed i work in a sprint corporate store

[wytecaztle]

I agree there is no upgrade/activation fee get the facts straight and if you want it replaced in store at a Sprint repair center like where I work it is $119 dollars without TEP or ESRP and will not be an upgrade it is done through eticket...this will be the same with Asurion if you have to make a claim with TEP through them in April of this year the price does go up. Hope this helps.

[Darkjedi]

Originally Posted by wytecaztle

I agree there is no upgrade/activation fee get the facts straight and if you want it replaced in store at a Sprint repair center like where I work it is $119 dollars without TEP or ESRP and will not be an upgrade it is done through eticket...this will be the same with Asurion if you have to make a claim through them in April of this year the price does go up. Hope this helps.

To do it through Asurion, you have to have TEP or ERP on your account, otherwise they won't replace your phone.

You can still attempt to get your phone fixed at a corporate store, but they will charge you the 119$ if they need to replace it.

[wytecaztle]

Worded correctly now buddy.

[dis99]

Okay so I went to a corporate store today told the lady that I didnot have insurance and the phone was added March 6, and she said I could get insurance but I would have to call *2 and I could getit fixed since she said it is within 30 days.

Its nice that she said I dont deserve a refurbished phone, but couldnt give me anew one instore?

So anyone know if I did have TEP could I get a new one in store and would I have to pay anything or? Since this TEP is new to me