FYI: eticket still replacing with new in box units

[cornelious2]

just a general FYI if people were holding off to get a warranty repair (not insurance replacement) they are replacing with NIB units. My wife just called and told me sprint sent me another phone. (i had a huge issue a few months back with them sending me craptastic moguls almost daily) so if you have a genuine warranty issue file through the online self service. I got it overnight as well. (filled it out Wednesday afternoon got the call a few minutes ago.)

[BigDiesel07]

Good info to know...

[chappy]

Actually, recons are available now, so you would probably get an order unless you are within 30 days.

[cornelious2]

Originally Posted by chappy

Actually, recons are available now, so you would probably get an order unless you are within 30 days.

yes people have said they got recons, but I am telling you I filled out the self service warrenty repair from sprints website and got a brand new one, who knows how long the window is. you basically put in your phone number, your meid and list your issues and they ask you a question or two about the phone and they send you the replacement (which could be refurbished.) but i got overnighted a newone somehow.

All I am saying is the window was open but who knows for how long.

i work at a Sprint service and repair center, and yes

if you have TEP and you have a touch pro, they are currently sending out NIB Touch PRO's as of today still

i had a screen issue and swapped mine just yesterday for a brand new one.
you get a whole new box with accessories and all, all you have to do is send back the old phone by itself.

i wouldn't recommend overdoing this if nothing is genuinely wrong with your phone however, and if your damage is physical, you still may be charged about a $100 deductible

but if your device is malfunctioning electronically, stop by a service center.

[[sammich]]

Originally Posted by Doughstackz

i work at a Sprint service and repair center, and yes

if you have TEP and you have a touch pro, they are currently sending out NIB Touch PRO's as of today still

i had a screen issue and swapped mine just yesterday for a brand new one.
you get a whole new box with accessories and all, all you have to do is send back the old phone by itself.

i wouldn't recommend overdoing this if nothing is genuinely wrong with your phone however, and if your damage is physical, you still may be charged about a $100 deductible

but if your device is malfunctioning electronically, stop by a service center.

If you work for Sprint, could you help me out? I called up today and told them to cancel my replacement order. They said they couldnt and to refuse the shipment. So I am having UPS return the shipment and mark it as REFUSED by me.

Now I need to verify that I will not be charged. I do have TEP and there are a few issues with the phone including a random screen problem that pops up, hardware keyboard, etc.

So what I did was do another replacement online and I got my confirmation, etc. Will there be an issue?

I want that previous order completely removed... I just need someone to understand my situation and verify that everything is in order if I refused the delivery of the original replacement [which I was instructed to do by a rep]

If you can help me, shoot me a PM and I'll give you the account info to check. Thanks!

[sn0rky]

Originally Posted by saumaun

If you work for Sprint, could you help me out? I called up today and told them to cancel my replacement order. They said they couldnt and to refuse the shipment. So I am having UPS return the shipment and mark it as REFUSED by me.

Now I need to verify that I will not be charged. I do have TEP and there are a few issues with the phone including a random screen problem that pops up, hardware keyboard, etc.

So what I did was do another replacement online and I got my confirmation, etc. Will there be an issue?

I want that previous order completely removed... I just need someone to understand my situation and verify that everything is in order if I refused the delivery of the original replacement [which I was instructed to do by a rep]

If you can help me, shoot me a PM and I'll give you the account info to check. Thanks!

same happened to me, refused it and no charges were applied.

[boredandtattooed]

Originally Posted by saumaun

If you work for Sprint, could you help me out? I called up today and told them to cancel my replacement order. They said they couldnt and to refuse the shipment. So I am having UPS return the shipment and mark it as REFUSED by me.

Now I need to verify that I will not be charged. I do have TEP and there are a few issues with the phone including a random screen problem that pops up, hardware keyboard, etc.

So what I did was do another replacement online and I got my confirmation, etc. Will there be an issue?

I want that previous order completely removed... I just need someone to understand my situation and verify that everything is in order if I refused the delivery of the original replacement [which I was instructed to do by a rep]

If you can help me, shoot me a PM and I'll give you the account info to check. Thanks!

whyd u do this? your gonna cancel an order, yet you already reordered? im confused

[tatarasi]

Hi, I have an HTC Fuze, and my some of the letters on the slide-out keyboard aren't typing what they are supposed to. I called HTC and ATT and now I have to choose between repairing the phone (HTC) or replacing it with a refurbished one (ATT).

What do you think would be a better option?

thank you

[BigDiesel07]

If anything before you send it back, try a Hard Reset... Be warned that a Hard Reset will erase ALL your information, so back it up! I have found that some Hardware issues are fixed by a Hard Reset...