How to configure HTC Touch Pro to receive company e-mail
 

I'm trying to configure my HTC Touch Pro to receive company e-mail. Our IT guys will not support me because I do not have a company issued phone. They issue people who travel Blackberrys so I know this can be done but have not been able to figure out how to do it. They use Microsoft Exchange and also have a means of accessing Outlook over the web. I know the name of my exchange server (can find it in Account settings in Outlook). Can anyone help me?

Thanks,
Vlip3

Re: How to configure HTC Touch Pro to receive company e-mail
 

Moved to the Touch Pro Forum.

late,
Coz

Re: How to configure HTC Touch Pro to receive company e-mail
 

First things first, if your company doesn't allow your device to connect through the Exchange server, there's no way to do it. My company blocks it for anyone who's not using a company phone.

Re: How to configure HTC Touch Pro to receive company e-mail
 

If you know your exchange address, you can at least try it. Go to Start->Programs->Active Sync. Then choose Menu->Add Server Source. The rest you should be able to figure out on your own. I would probably leave the option checked asking about SSL connections. Most exchange servers issue certificates, so you would need this.

Hope this helps...

Mojo

@Cicatrize: He never said they wouldn't allow it, they just won't support it - most likely meaning they won't set it up for him. My company doesn't support Blackberry's, but we still allow our agents/field staff to have them. Big difference there. :)

Re: How to configure HTC Touch Pro to receive company e-mail
 

i just sign in using the web server that you were talking about

Re: How to configure HTC Touch Pro to receive company e-mail
 

If you have the webmail address. Say it was. https://mail.yourcompany/owa On your phone just use mail.yourcompany But you will also need the certificate of the mail server which you may have to ask the IT dept for =/

Re: How to configure HTC Touch Pro to receive company e-mail
 

Webmail addresses are not the same as the exchange address for a server. At least I have never seen any that were the same, and I've been in IT for almost 10 years now. The only things that would come close to using an address like that (mail.whatevercompany.blah) would be IMAP and POP addresses, but these aren't exchange addresses. And the certificate lies on the server itself - you don't install it on a phone. You input your Active Directory login id & password, which authenticates you to the exchange server. Certificate handled there.

Re: How to configure HTC Touch Pro to receive company e-mail
 

My school uses microsoft mail. My WEB mail address is securemail.myschooladdress.edu and it is also my activesync server address.

Best way is ask a co worker who has done it to help you out.

Re: How to configure HTC Touch Pro to receive company e-mail
 

I don't think they block it, they just don't want to spend IT resource overhead to support it.

When I follow your instructions I get the following message "No Microsoft Exchange was detected at the specified address. Click Retry to check the address again, or click Continue to configure your Pocket PC to synchronize with this server anyway." I copied and pasted the server address from my Outlook e-mail account. Any ideas?

Re: How to configure HTC Touch Pro to receive company e-mail
 

Prior posts were correct. If your company users Exchange, they will only allow company phones to connect. It is often a security risk to allow you to connect your phone. Even personal BlackBerry's are an issue.

There may be other options if your company is willing to configure it. In my case, we have Intellisync setup, so I can sync my phone with work email and calendar online. Push eats up my battery, so I just manually connect for email, but it works great.

But it's something that your company has to configure. I got lucky when the IT director got this software to support his phone, and I mentioned it to him so he gave me access.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Ok, thanks! It seems a dead-end for me. I thought I'd try. Thanks everyone for your responses.

Vlip3

Re: How to configure HTC Touch Pro to receive company e-mail
 

Is this something that could be potentially fixed with a release of Blackberry Connect to CDMA phones? I guess first things first: anyone know if Blackberry Connect will be released to Sprint?

I have the same problem with not being supported by IT; however, those with personal Blackberries are able to access work email. Mind you, it's not full push email, but rather it is accessed in a similar fashion to webmail, but doesn't use the browser.

Re: How to configure HTC Touch Pro to receive company e-mail
 

what would i put in for domain?

Re: How to configure HTC Touch Pro to receive company e-mail
 

I work for a company that is pretty concerned about email security and does not allow owa. However, when I used the office component of Emoze it worked.

Re: How to configure HTC Touch Pro to receive company e-mail
 

actually where in outlook can i find this info like the server and domain so i can get this set up?


EDIT......STRIKE THAT I GOT IT!!!

Re: How to configure HTC Touch Pro to receive company e-mail
 

My company would not support my phone either. So what I did was go to the users guide. If your company uses a microsoft exchange server, you should be able to connect. I didnt like it much because I had to constantly put my password in that I log onto my work computer with everytime a new email came in. That is because it is a secure server. But the users guide can help set it up for you.

Re: How to configure HTC Touch Pro to receive company e-mail
 

@ Skelator
The information you would gain from your Outlook client would not necessarily help you with setting up ActiveSync. If you look at your exchange server information in Outlook you will most likely find the internal DNS name for your Exchange box and OMA (Outlook Mobile Access) needs the public DNS name for your Exchange environment. In most cases this will be the same as your OWA (Outlook Web Access) address. So if you use https://webmail.company.com/owa to access Outlook from a web browser then you should be able to use webmail.company.com for your ActiveSync settings.


There are more settings that can be checked and if you need additional assistance I am glad to help however I am getting evil looks from my co-worker at this very moment because he is waiting on me to shutdown my laptop and accompany him to a client’s office for a meeting I am probably going to be late for so I have to keep it short for now. Let me know if you have any more Exchange and ActiveSync questions!

Re: How to configure HTC Touch Pro to receive company e-mail
 

You can also reverse the order "oma.companyname.com/org/net<whatever>" It really all depends on just how your company's exchange server is set up. We use a microsoft exchange server, so it easily syncs with any device using ActiveSync...

Re: How to configure HTC Touch Pro to receive company e-mail
 

i'm in the same boat with my company... they wont give any support.... it's frustrating cause i prolly know more than half of the people they have on staff...lol

Re: How to configure HTC Touch Pro to receive company e-mail
 

The above quote is incorrect-or at least not applicable to theproblem at hand. Actually, this how Small Business Sever tells you how to set up your exchange server. Local access is through exchange.mycompany.com, remote access is done through mail.mycompany.com. Aso, the certificate automatically installs if you set up outlook from a local IP address. If you are trying to access remotely, then you need to install the certificate on the remote client. Now, domain enrollment may handle the certificate for you, but at least with our exchange server, I had to install the certificate manually. One way to do this is to got to the outlook web access page,, view the certificate, and export it to a file. Then you hould be able to install it on your phone.

Re: How to configure HTC Touch Pro to receive company e-mail
 

An alternative is to use VPN access and then set up you mail account to connect to exchange (don't qualify the domain name so your phone realizes that it needs to connect to the VPN to connect). This works if your company uses the MS VPN, I don't know how to set it up for a 3rd party VPN server. With MS VPN, it can be configured for either password or certicate authorization. Also, your account must be in the group that has remote access provledges. So if you can do it by installing the OWA certificate on your phone, that is easier. Also, if you check pop mail, it will disconnect from the VPN. So its less reliable.

One reason your IT dept. may not support non-Blackberry devices is that in order to push e-mail to a Blackberry from exchange, the company has to buy a Blackberry-specific hardware device that connects to the exchange server. So they may simply not know how to do it - or if they supported other phones, the justification for the Blackberries and the Blackberry-Exchange hardware is harde4r to make.

Re: How to configure HTC Touch Pro to receive company e-mail
 

That's not necessarily true. I could connect to my prior company's exchange system with my Touch without having to ask a soul to allow it. All you need are domain credentials and the OMA address.

Also, push shouldn't eat up battery. Push was designed so a mobile device wouldn't have to check-in for updates, thus waking up processes, data connections, and the like. The server tells your phone whenever a change occurs.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Same boat here. Blackberries are the phone of choice, and they have a limited number of licenses they issue only to upper management.

I can't get OWA to work on my touch pro, but whats really WEIRD is my Samsung Instinct could use the OWA address and get my mail just fine. It's amazing the instinct can do something the tp can't.

With the instinct, i just entered my name and password, the owa address, and selected secure connection or something and it auto configured everything. Impressive actually.

Re: How to configure HTC Touch Pro to receive company e-mail
 

another option is using pop/imap if you cant get exchange to work...granted you lose push...

Re: How to configure HTC Touch Pro to receive company e-mail
 

Question: Does your company allow exchange access to everyone? An easy way to find out is to answer this... Do you have access to Outlook Web Access (usually something like owa.mycompany.com)?

Most companies will only grant exchange access if you have a company phone. The reason for this is that the company must pay for a license for each user accessing exchange.

Exchange is based off of the Active Directory.. users must be granted access to have exchange privileges. See if you can play with one of your coworker's company phones and find the mail server address.

Are you sure they are utilizing an exchange server and not just a standard pop/imap/smtp type config?

Re: How to configure HTC Touch Pro to receive company e-mail
 

I had the same problem with my mogul when i first got it. the key was the username.. it had to have the domain\user name. like ppcgeeks\igot5onitt.

Hope this helps

Re: How to configure HTC Touch Pro to receive company e-mail
 

it's been so long since i've attempted it. Can you post full instructions?

Re: How to configure HTC Touch Pro to receive company e-mail
 

its been too long. just go thru the normal email setup... except put the user name in w/ the domain it is associated with. what part are u getting stuck on during initial setup?

Re: How to configure HTC Touch Pro to receive company e-mail
 

I have configured this on Exchange 2003 running on Server 2003 and IIS6 as well as Exchange 2007 running on Server 2008 and IIS7. From an end-user perspective there is very little difference between these two versions.

First of all you obviously need an “Exchange” account (i.e. a user account in Active Directory that is mailbox enabled) but just as important, your account needs to have ActiveSync (Exchange 2007) or OMA (Exchange 2003) enabled. A non-scientific method of testing this is to attempt to logon to your company’s OWA site (i.e. web mail). In many cases, if a company has enabled web access for a user they have probably enabled ActiveSync /OMA access for the user. So if you believe you have an Exchange account that is OMA/ActiveSync enabled you will be able to configure your Windows Mobile device to sync with Exchange.

The next step is to determine if you need to use SSL to connect to your Exchange server. In most cases (if not all) you will need to enable SSL for the connection. If this is in fact the case you will then need to determine if the SSL cert used by your company is signed by a Root CA that is trusted by your Windows Mobile device. This is a tossup as many companies generate their own cert if they are on Exchange 2003 then force their workstation to trust the self-signed cert through Active Directory Group Policy. Again, a non-scientific method to determine this is to access your companies OWA web site and view the certificate via your web browser. The thing to check here is the “Issuer” on the Details tab. If you see your company’s name here they it is a self-signed cert and your Windows Mobile device will not trust the cert until you add the certificate to your Trusted Root CA store. There are a few ways to do this, the method I have used is to save a copy of the cert via Internet Explorer to my laptop hard drive then move it over to my phone’s storage card where it can be opened and saved to the cert store on the phone.
(I realize this OWA and OMA are two separate services and do not necessarily use the same cert but many organizations do use the same cert to either save a couple bucks if they have purchased their certs or to save a little time if they are using self-signed certs.)

Once you get to this point you can simply follow the ActiveSync wizard for adding an Exchange server on your phone. The information required for this is User Name (the name you use to access your company’s network) Password and Domain (this is the internal domain name your user account is a member of, which is typically (but not always) the “stuff” after the “@” and before “.com” in your email address)

Hope that helps.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Good suggestions, I had a similar experience. I'm going to change the physical name of my Exchange OWA address to protect my company, but here is how mine works:

I access my Exchange email through my web browser at: http://email2003.companyname.com

- On my phone, server address is the same minus http://
- Check SSL
- My user name is the same user name I use to access my company network/email
-Domain is the latter part of the server address (i.e. companyname.com)

And thats it! Here's the deal that I don't get.... OWA is very secure, and the technology allows a company to delete the data on the device should the device be compromised. My company is verrrrrrrrrrry strict when it comes to compliance and regulations; we are monitored by the government. We can use Exchange email on our personal and work phones because of the security that OWA uses.

-Dave

Re: How to configure HTC Touch Pro to receive company e-mail
 

i just looked up the directions on my employer's IT page and they require a RSA token?

Re: How to configure HTC Touch Pro to receive company e-mail
 

Let me add my 2 cents.

I have gotten exchange to work on my titan.

When I started asking around, everyone said it couldn't work because it wasn't a company blackberry. I told my buddy, "if it's a computer, there has to be a way!"

So as I started learning about exchange and certificates etc etc I got it to work.

For some reason my access was killed many times. basically the login would go bad. The good thing is that we have like 20 something domains haha! So I figured out that as long as I use a diff domain every couple months i'd be good.

Eventually, they did some server upgrades/changes/whatever and I just couldn't get it to work.

What it basically comes down to is this:

1) Your company doesn't allow it because of security restrictions
2) Your company doesn't allow it because it's not a business phone.

Either way, it could work if you talk to the right people or get lucky like me. But just like me, it could work for a while until you get caught! boo

Right now, i can not use exchange. But i can access it via web ova.

Re: How to configure HTC Touch Pro to receive company e-mail
 

A RSA Token is a small electronic device, usually in keychain form, that uses the RSA algorithm to generate a code every 60 seconds that you attach to the end of your password. I'm not sure how this would work with OMA, as it is required at every login because the idea is that even if someone knows your password, they need the RSA token that generatets the key to make it work. I won't go into the rest of how it works, let's just say it's great for Network Security guys (yeah, that's what I do), until you have a user who forgets or loses their token. Pic

http://ppc.mutiny32.com/misc/rsa-tokens.jpg

So OMA may only require it once during setup or once every certain time period. I just never setup Exchange/OMA with RSA authentication.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Their exchange admin was noticing you and locking you out, that's a good trait to look for in an Exchange admin. And you're right. it is a huge security risk to use your employer's exchange server on a phone. They probably have it setup to enforce a group policy on your phone requiring encryption on the SD card and password protection after a period of time.

Re: How to configure HTC Touch Pro to receive company e-mail
 

If you can access your Exchange email through a normal web browser you don't need an RSA token to access it.

The above post is correct about what it looks like, we have them too for accessing the company network. But not for exchange email...

Re: How to configure HTC Touch Pro to receive company e-mail
 

that's just it, i can't get it from outside of the network. i must need a certificate on my PC or something because i don't even get the option to log in. it just tells me "access denied by security policy". my employer has everything locked down like nasa.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Hi everyone, first post here.

The search function led me to a number of threads, but this one seems most applicable.

I work for a smaller company and I travel quite a bit on business. Email is POP3 (they don't have exchange).

Is it impossible to set up an outlook email account on my touch pro? The VZW people have offered a few workarounds, like auto forwarding and the like, but each method has its issues. Besides, just on principle, it makes sense to me that if a POP3 would work with MS outlook on windows XP, it should also work with MS outlook on windows mobile.

All help is most appreciated.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Ok, here is how you do it. I had the same problem. My company won't support personal devices and I couldn't get access to OWA through normal instructions I found on the net. So if you want to get your info to your phone use SEVEN (http://community.seven.com/main.php). You have to join their Beta program.

Basically it works as a connector to your desktop. It only works if your desktop/laptop is connected to your company network (and needs to be powered on). It will relay emails, contacts, calendar changes to your phone in real time. My phone gets the emails before my outlook client on my desktop does.

You install a client on your phone and the connector onto your PC. Voila it works.

Re: How to configure HTC Touch Pro to receive company e-mail
 

haha yep...

at first i used to run encryption, but then stopped.

Eventually after using so many logins... security was forced. I had to set a password and set encryption...

Then, i found a no password hack to eliminate it and i was happy as a clam.

But eventually, nothing would work boo!

It's really funny (to me) because when i tell the current batch of IT guys no one believes me ahahah. They said it was impossible because it wasn't a black berry (shows what they know right? And they run iphones).

Also all of my co-workers were like pfft who cares cause they had chitty phones. But now that they're getting more advanced touch-screen phones they're asking me how to do it hahaha.

Re: How to configure HTC Touch Pro to receive company e-mail
 

Can anyone else vouch for this company? Just wondering...

I can't use it because of the GLB act. But i know a person who could and is actually in need of something JUST like that!