How to configure HTC Touch Pro to receive company e-mail

**Cicatrize** · #1 (**permalink**) 03-17-2009, 11:10 AM

First things first, if your company doesn't allow your device to connect through the Exchange server, there's no way to do it. My company blocks it for anyone who's not using a company phone.

MojoRisen · #2 (**permalink**) 03-17-2009, 11:31 AM

If you know your exchange address, you can at least try it. Go to Start->Programs->Active Sync. Then choose Menu->Add Server Source. The rest you should be able to figure out on your own. I would probably leave the option checked asking about SSL connections. Most exchange servers issue certificates, so you would need this.

Hope this helps...

Mojo

@Cicatrize: He never said they wouldn't allow it, they just won't support it - most likely meaning they won't set it up for him. My company doesn't support Blackberry's, but we still allow our agents/field staff to have them. Big difference there.

Vlip3 · #3 (**permalink**) 03-17-2009, 01:20 PM

Quote:

Originally Posted by MojoRisen

If you know your exchange address, you can at least try it. Go to Start->Programs->Active Sync. Then choose Menu->Add Server Source. The rest you should be able to figure out on your own. I would probably leave the option checked asking about SSL connections. Most exchange servers issue certificates, so you would need this.

Hope this helps...

Mojo

@Cicatrize: He never said they wouldn't allow it, they just won't support it - most likely meaning they won't set it up for him. My company doesn't support Blackberry's, but we still allow our agents/field staff to have them. Big difference there.

I don't think they block it, they just don't want to spend IT resource overhead to support it.

When I follow your instructions I get the following message "No Microsoft Exchange was detected at the specified address. Click Retry to check the address again, or click Continue to configure your Pocket PC to synchronize with this server anyway." I copied and pasted the server address from my Outlook e-mail account. Any ideas?

mr.blonde · #4 (**permalink**) 03-17-2009, 01:56 PM

Prior posts were correct. If your company users Exchange, they will only allow company phones to connect. It is often a security risk to allow you to connect your phone. Even personal BlackBerry's are an issue.

There may be other options if your company is willing to configure it. In my case, we have Intellisync setup, so I can sync my phone with work email and calendar online. Push eats up my battery, so I just manually connect for email, but it works great.

But it's something that your company has to configure. I got lucky when the IT director got this software to support his phone, and I mentioned it to him so he gave me access.

Vlip3 · #5 (**permalink**) 03-17-2009, 01:59 PM

Ok, thanks! It seems a dead-end for me. I thought I'd try. Thanks everyone for your responses.

Vlip3

wwr201 · #6 (**permalink**) 03-17-2009, 02:24 PM

Is this something that could be potentially fixed with a release of Blackberry Connect to CDMA phones? I guess first things first: anyone know if Blackberry Connect will be released to Sprint?

I have the same problem with not being supported by IT; however, those with personal Blackberries are able to access work email. Mind you, it's not full push email, but rather it is accessed in a similar fashion to webmail, but doesn't use the browser.

Mutiny32 · #7 (**permalink**) 03-18-2009, 01:36 PM

Quote:

Originally Posted by mr.blonde

Prior posts were correct. If your company users Exchange, they will only allow company phones to connect. It is often a security risk to allow you to connect your phone. Even personal BlackBerry's are an issue.

There may be other options if your company is willing to configure it. In my case, we have Intellisync setup, so I can sync my phone with work email and calendar online. Push eats up my battery, so I just manually connect for email, but it works great.

But it's something that your company has to configure. I got lucky when the IT director got this software to support his phone, and I mentioned it to him so he gave me access.

That's not necessarily true. I could connect to my prior company's exchange system with my Touch without having to ask a soul to allow it. All you need are domain credentials and the OMA address.

Also, push shouldn't eat up battery. Push was designed so a mobile device wouldn't have to check-in for updates, thus waking up processes, data connections, and the like. The server tells your phone whenever a change occurs.