Touch Pro replacement? New or Refurb?

SurfDan5 · #1 (**permalink**) 03-15-2009, 02:59 PM

Went to sprint yesterday due to a few issues with my TP's screen. They decided to replace my phone and have placed the order. I have the $7 a month insurance and was told that I would not be charged a deductible for the phone replacement. Are they going to send me a new or refurbished phone?

rushco · #2 (**permalink**) 03-15-2009, 03:05 PM

Depends. I know people who are getting new ones and some getting refurbished.

dkincaid · #3 (**permalink**) 03-15-2009, 03:14 PM

I got a replacement about 2 weeks ago and they sent me a new one.

**Dr.8820** · #4 (**permalink**) 03-15-2009, 03:17 PM

it's the luck of the draw http://forum.ppcgeeks.com/showthread...lacement+phone

SurfDan5 · #5 (**permalink**) 03-15-2009, 03:45 PM

thanks for the replies. Hopefully I get a new one.

pastafarian · #6 (**permalink**) 03-15-2009, 06:04 PM

I got a new TP 3 days ago to replace a mogul. BTW, anyone know who refurb these things? The mogul refurb I received a week earlier was pitiful with a messed up screen and sloppy loose keyboard. Not to mention really pathetic battery life. There's no way that phone should have pased a test for what is an acceptible refurb. Worked out well for me though.

**Dr.8820** · #7 (**permalink**) 03-15-2009, 06:15 PM

i had a refurbed tp, the screen didn't work. but i don't think they're all bad, just that one.

land2634 · #8 (**permalink**) 03-15-2009, 06:21 PM

I had to go to the store yesterday for some screen issues. They went to the back, grabbed one in a Touch Pro box, and someone had written "REC6850SP" and the receipt I got said it was reconditioned, but when I check the refurbishment status, it says "no". I think someone returned their TP and that is what I was given as a replacemnt. It was the general manager of the store that did it, and so far the phone works well, so I guess it was returned because someone didn't want/like it.