Replacement phone - Page 2

**Dr.8820** · #11 (**permalink**) 03-09-2009, 04:17 PM

Quote:

Originally Posted by Major_Nate

That code you are referring to is the ##786# for sprint.

that's strange. if you do ##786# the epst comes up. but if you do ##778# it says edit, view, cancel and when you click view, it says reversed epst. hmmm....

ott · #12 (**permalink**) 03-09-2009, 04:18 PM

##778# for sprint is correct! refurbishment status towards the bottom. but as for ordering, it def is normal. each store has to build a stock of exchangable devices before they usually replace it in store. they have to follow orders, if they have none and are able to order then thats what they have to do to follow certain guidelines. unfortunately thats what it boils down to man!

mommasboy · #13 (**permalink**) 03-09-2009, 04:57 PM

Thanks everybody, I'm going to go into sprint today and have them order it. Hopefully i'll get it by this week. Crazy thing is if I would've done this the first time I went to a sprint store I would have had it by now.

Major_Nate · #14 (**permalink**) 03-09-2009, 08:11 PM

no worries, good luck!

mommasboy · #15 (**permalink**) 03-09-2009, 11:54 PM

I went to the store and waited about 2 hours, but they gave me a refurb TP with a build date of 11-18-2008. It seems to be ok. No physical damage. I'm flashing KK's rom as we speak. thanks for the help guys

**Dr.8820** · #16 (**permalink**) 03-09-2009, 11:55 PM

no problem and good luck!

ashimp1 · #17 (**permalink**) 03-10-2009, 05:46 PM

I had to take my oringal TP back to the sprint store due to camera issues. They were going to issue me a refurb phone that had in store however because the MicroSD card slot was broken so they gave me a brand new phone with a build date of 2-17-09. So YMMV

navymarvin · #18 (**permalink**) 03-10-2009, 05:55 PM

Went to Sprint Store(Compass Wireless in White Marsh, Md) yesterday 3/9/09 bcause my hardware keyboard was jacked up. They tested it and then ordered me new one and today 3/10/09 I had a BRAND NEW in the box Touch Pro. i really wasnt expecting it but it happened. I guess its location or does that sprint premier thing have anything to do with it?

mickeyleah · #19 (**permalink**) 03-10-2009, 08:16 PM

Well my dad was able to replace his tp last week in the sprint store in Union, New Jersey. They took his old phone and jus gave him a brand new one on the spot. But he did mention that the guy doing the transaction seemed like a shaky character....hmmm

jdizzle · #20 (**permalink**) 03-10-2009, 08:27 PM

The correct code to find out whether or not your phone is refurbished is ##786#. This will bring up your EPST, which will have the refurbish date (if it is refurbished), original activation date (if applicable), number of phone calls made, number of minutes used on phone, etc.