Replacement phone

[mommasboy]

hello all, Does sprint not give replacement phones in the store anymore. I live in New York and every sprint store I go to(about 5), they tell me that they have to order it and that I will receive it in about a week. My phone no longer vibrates and it freezes alot. Ironically enough the freezing part started when I loaded the stock rom on so I could take it back to sprint. They told me as long as I can make a call and receive one (even though the screen freezes at times and so I miss the call) they cant give me one on the spot. They have to order it from their warehouse. Has anybody else gone thru this? I would love to know if this is their new policy or is this just a geographic thing, cause I know some stores operate different from state to state.