Question on Refurb Phones?

kphillips · #1 (**permalink**) 02-17-2009, 12:54 PM

I am experiencing issues with my Pro. It keeps freezing and powering off. i called Sprint and had a phone shipped to me. Once I got the phone I noticed that the phone was a refurbished phone. The built date is 11/28/08. I am curious as to should I keep the refurb. or sned it back for a new one. The phone that I had has a built date of 01/19/09.

demolasko · #2 (**permalink**) 02-17-2009, 01:22 PM

Quote:

Originally Posted by kphillips

I am experiencing issues with my Pro. It keeps freezing and powering off. i called Sprint and had a phone shipped to me. Once I got the phone I noticed that the phone was a refurbished phone. The built date is 11/28/08. I am curious as to should I keep the refurb. or sned it back for a new one. The phone that I had has a built date of 01/19/09.

since is was a replacemet phone if they have referb phones available thats what they will send out. the obnly way to get a "NEW" is if they run out a referbs. you best bet is to just keep that phone .. try to test it as much as possible with in the first 14 days so if there is somthing wrong with it i can be replaced. hope that answers your question!

kphillips · #3 (**permalink**) 02-17-2009, 02:04 PM

I went through the activation process and for some reason it keeps defaulting to someone else's number. That is what I am conecrned about now.

chowder25 · #4 (**permalink**) 02-17-2009, 02:30 PM

it sux that you pay hundreds of dollars for a new item and in turn they give you some scrounged up phone in return... I say screw that. i would want a new item in exchange. If that was the case, we should be able to pay refurbed prices from the get go.

**kyle4269** · #5 (**permalink**) 02-17-2009, 02:33 PM

chowder I agree with you 100%! Why would I want a referb when I spent all that money for a new one..I had it happen on a old phone and they ended up giving me a new one.

demolasko · #6 (**permalink**) 02-17-2009, 03:49 PM

Quote:

Originally Posted by kphillips

I went through the activation process and for some reason it keeps defaulting to someone else's number. That is what I am conecrned about now.

you should call the carrier to manually program the phone they will give you the 6 digit unlock code and the MSID .. all you will need to do is ##"6digitnumber"# select edit put in your telophone number in the MDN field then the MSID in the MSID field and click on ok it will reset andf your correct number will be programed to the phone. ... the automated system for activation is prob set to the last user of the phone.

Skelator03 · #7 (**permalink**) 02-17-2009, 05:37 PM

you cant just manually program the TP with sprint it wont work it messes up the data connection manually program then click update profile under settings ----personal (i think it is) that should fix it

demolasko · #8 (**permalink**) 02-17-2009, 05:44 PM

Quote:

Originally Posted by Skelator03

you cant just manually program the TP with sprint it wont work it messes up the data connection manually program then click update profile under settings ----personal (i think it is) that should fix it

sorry i forgot to mention the profile update lol (to used to the auto program with this phone as the mogul had to be manually programed)

**Hafrust** · #9 (**permalink**) 02-17-2009, 05:47 PM

Are you sure Sprint has the correct ESN on your account? Verify they do, and if the problem persists, do a ##786# reset. That will do a hard reset as well as reset the mdn/msid in the phone.

**Dr.8820** · #10 (**permalink**) 02-17-2009, 08:10 PM

unfortunately, sprint sends refurbs as replacements now. i find it strange that a customer that already has a pro gets a refurb while people with broken 6700 and 6800s get new tps as replacements. not hating but i think if a person with a broken 6700 got a refurbed tp as a replacement they would be happy as hell. but if you get a refurb and want a new one, call *2 and tell them the refurb is unacceptable.