Htc Touch Pro Email Issues

snooprob40 · #1 (**permalink**) 02-15-2009, 10:10 PM

I have an Outlook and AOL email account set up on my Sprint HTC TOUCH PRO. When I'm downloading the full message from an email on my AOL account (with additional pics and full message), I get kicked out and sent back to the Home Screen. It's a nuisance and I can't figure out why. Any thoughts?

**CozBoogie** · #2 (**permalink**) 02-16-2009, 02:52 PM

Moved to the general Touch Pro Forum.

late,
Coz

klutch · #3 (**permalink**) 02-16-2009, 04:36 PM

Same problem here except mine will do it randomly during any sort of send/receive, manual or automatic it doesn't matter, kicks me to the home screen. I have nothing installed on my phone either. Base Sprint phone, I've even hard reset it trying to fix it. I'm chopping at the bit for a new ROM to come out in hopes that it will fix it.

I have another issue with it endlessly vibrating when a new email comes in until I open the message and another where the dropdown balloon that shows me a quick preview of a new email or missed call never drops down. I have to click the icon at the top and then it will drop. Real PITA

snooprob40 · #4 (**permalink**) 03-06-2009, 05:42 PM

I just got off the phone with HTC support and it was the first they had heard of this problem. The guy I spoke to was really cool and chatted with him briefly about PPCGeeks and XDA forums where issues are posted.

He said that many people forget to call HTC to tell them about the issue and by not doing so, they can't fix the problem. Once they get enough complaints and escalations about a certain issue, they will issue an update. (PS a ROM update is coming out for the SPRINT HTC TOUCH PRO, but no guarantee it will help this problem).

That being said, I implore you to call HTC! 1-866-449-8358