If Sprint offered to send you another Tp, would you take it?

[TheLoveMonkey]

I'm on my second TP, and I purchased the phone less than a month ago. The first one I had wouldn't answer calls even after repeatedly tapping the answer button, not only that my touch screen Keyboard stopped working.

I get my second phone, and a week later it's doing the same thing, but at least my touch screen is working.

Don't know if I should take it back, or if there is a solution to the problems I'm having.....

I like the phone, but I don't want to start hanging out at the Sprint Store either.

If anyone else has had this problem, and found a solution, please let me know.

[aprilarchambeau]

I was in the 30 days, this is now my third TP, I have a build date of 1/14/09 havent messed with it so I am not sure if its any different that my last which I really didnt have any problems with, but I did not want them to charge it to my account and wait for my bill to credit it back in a few months so I did the hour drive to the store and was out in 5 minutes. Now, my bill is totally screwed up, the $300 credit balance I had disappeared and they have no clue where it went, my bill was normal so I dno whats up, off to call Escallations now, thank god I took a screenshot of the adjusments/credits page

[Dr.8820]

april, you won't be charged anything as long as you return your old phone. right now on your bill should be a credit in the amount of the phone. if sprint doesn't get your old phone in 15 days, that credit becomes an amount due.

[aprilarchambeau]

Nope, they changed it months ago I've went through this before, it used to be that way, I am assuming people were not returning them, because now when they send out the replacement they instantly charge you and you get the credit back 1-3 billing cycles after they get the phone back........Kinda gay

[Dr.8820]

i agree it's a stupid thing they do but you can always argue that point. i'm going thru the same thing right now; just got a replacement friday and the phone is on the bill already. my last months' bill is missing, just the phone"credit" appears.

[aprilarchambeau]

Yea now they are trying to tell me that I didnt have a balance of negative $210....$300 in credit disappeared and they cannot accept a screenshot, I am pissed and almost done with Sprint at this point