How do I stop email from automatically being deleted?

[sovrce]

Title pretty much explains it all. I'll get an email and then go looking for it two days later, sometimes two hours later, and it'll be gone. Any idea where I can find the setting to change this? I've looked all over but I'm apparently missing something that should be really easy to do.

[APOLAUF]

There are no such settings on the phone. At least not under the default, stock setup. Can you post a lot more information about your setup, type of mail system you're using (POP/IMAP/Exchange), any push notifications, update times, etc. that you have setup?

[TheRealHotshot]

I know what you talking about like with my gmail after 2 or 3 days it self erase but my hotmail doesn't for some odd reason. So I learned if its important send to my hotmail if not use my gmail

[Hafrust]

Are you sure you don't have it set to only keep email for the last 2-3 days?

[sovrce]

Originally Posted by APOLAUF

There are no such settings on the phone. At least not under the default, stock setup. Can you post a lot more information about your setup, type of mail system you're using (POP/IMAP/Exchange), any push notifications, update times, etc. that you have setup?

Stock ROM with many modifications. Using GMail and (I *believe*) POP3 settings. As far as push notifications and update times, I don't know about either. Where would I find this information out?

Originally Posted by Hafrust

Are you sure you don't have it set to only keep email for the last 2-3 days?

Where would I look to check if I do?

[Hafrust]

Start>Messaging>Menu>Tools>Options>Select Email Account>Edit Account Setup>tap Next until you get to a screen with a drop-down box for how many days back you want email to show. The choices are: Today, past 3 days, past 5 days, past 7 days, past 30 days, All.

[Darkjedi]

If you go to your inbox, click menu, tools, and options.

What you should do is switch your gmail into an IMAP service, which updates your mail server side as well, i.e. if you delete mail or move it to another folder on your phone, it will reflect on your gmail.com.

In order to set that up you have to add your email address as something like sovrce@g.com, so it doesn't automatically try to find server settings. Once you select custom/manual set up type in imap.gmail.com for incoming mail server and IMAP4 as account type. Use your gmail username with the @gmail.com at the end and smtp.gmail.com for outgoing mail, while clicking both check boxes for authentication. Under advanced server settings select SSL for both incoming/outgoing.

Next screen you should see how often you want to set your gmail to update, so its you're own personal preference, but below that is a download messages box. It will let you select how far back your mail goes. I'm not sure how many messages you have in your inbox, but I use the All messages setting. Since I archive my messages constantly and put them to different folders, my inbox never gets more than 100 messages. You also shouldn't experience disappearing messages now.

POP3 is a really antiquated mail server set up, since Gmail provides IMAP service for free you should take advantage of it since its a far superior service.

Last thing is that make sure that IMAP service is enabled on your Gmail account, you can check that under options under one of the tabs.

[Mandrake]

I have a similar problem but it does not involve gmail. I have two POP accounts set up on my Touch Pro, and during a Send/Receive any message that is not on the server gets wiped from my Inbox. My desktop is set to clear messages off the server after 5 days (a corporate-wide setting), to keep the amount of clutter on the server to a minimum. Isn't the phone supposed to be doing a Send/Receive, not a Send/Synch(Purge)? Once a message is in my Inbox shouldn't I be the one to decide when it gets deleted? Is there a hack to prevent this from happening?

As a hopefully temporary workaround I created a 'Saved' folder and move mail from my Inbox to here and no longer gets purged, but this is a nuisance.