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  #1 (permalink)  
Old 01-31-2009, 05:53 PM
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Question Touch Pro
Excuse me if this has been addressed...

Has anyone returned their pro due to the Cracked/ Chipping Chrome and/or Battery Cover turning yellowish brown?

I am asking because, Sprint has agreed to swap out my touch, which just started the chrome chipping but the battery cover looks horrible! It doesn't look like it belongs to this phone!!! Anyway, when the rep replied to my inquiry, I asked him if the Manufacturer made any changes to the hardware because if not they will be swapping my phone out every two months. He said, he can't honestly say they have, but it is known that customers have been complaining about theses issues and he can only assume that they have made some changes. So, I ask my fellow PPCgeeksters...Have any of you swapped out and what are the differences, if any? Thanks in advance.

I'm just waiting for the Palm Pre to launch honestly, I think I will lay down my Windows Mobile Hat for a while, WM needs to step up their game!
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...Blade, Treo 700, Mogul, Touch, Mogul, Touch, Instinct, Touch Diamond, Moto Q, Touch Pro, PALM PRE, Palm Pro, TP2, Blackberry Tour, Moto Droid, Sprint EVO, Galaxy Tab (11/14)... Whew...I'm Dizzy!
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Old 01-31-2009, 05:59 PM
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Re: Touch Pro
Blaqdymun; this is a known issue with initial release HTC Touch Pros. It is a known issue and should be swapped in store for a new handset (this only goes for corporate owned Sprint Stores, no idea about Verizon/Alltel). It had to do with cruddy material used for the chrome finishing.

PM if you have further questions.
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Old 01-31-2009, 06:19 PM
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Re: Touch Pro
You have the dates they are covering tsb?
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Old 01-31-2009, 06:25 PM
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Re: Touch Pro
It was an answer I got when I emailed HTC. It's an ESN range, not a date, because some places may have had those devices for months and months before selling them.
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Old 01-31-2009, 06:26 PM
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Re: Touch Pro
Ahh... Do you know what the ESN range was?
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Old 01-31-2009, 10:05 PM
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Re: Touch Pro
ESN range for chipped chrome: A1000007800572 through A1000007805C7A
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Old 02-01-2009, 09:59 PM
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Re: Touch Pro
Quote:
Originally Posted by JimSmith94 View Post
ESN range for chipped chrome: A1000007800572 through A1000007805C7A
I have rec'd my confirmation e-mail and Tracking number so, I know it was sent out. I just hope that there were some changes made.
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Old 02-03-2009, 07:36 PM
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Re: Touch Pro
Quote:
Originally Posted by Blaqdymun View Post
I have rec'd my confirmation e-mail and Tracking number so, I know it was sent out. I just hope that there were some changes made.
I rec'd the replacement today. After switching over, I will check the ESN Range of the New Phone!
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Old 01-31-2009, 10:15 PM
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Re: Touch Pro
How do you know Jim?
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Old 02-01-2009, 02:28 PM
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Re: Touch Pro
Quote:
Originally Posted by BigDiesel07 View Post
How do you know Jim?
From this post by a Sprint employee:
http://ppcgeeks.com/forum.ppcgeeks/s...d.php?p=538565
And this quoted message from ecare:
http://forum.ppcgeeks.com/showthread...134#post652134
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