Is My Pro supposed to be loose?

Oxymoron238 · #1 (**permalink**) 02-02-2009, 01:50 PM

I just have a quick question. Is the front screen panel on my Touch Pro supposed to be a little loose? It works perfectly, but I can move it or pull it up a little bit without sliding out the keyboard. Is this normal? Thanks!

BigDiesel07 · #2 (**permalink**) 02-02-2009, 02:00 PM

It is a known issue with the Touch Pro.. It should be a little loose, but not so loose that it comes off... If it gets really bad, I recommend going and getting a replacement.. It should be covered under the hardware warranty that HTC provides on the phone.. And by front screen panel, you mean the D-Pad and Home screen buttons?

prezidentialkid · #3 (**permalink**) 02-02-2009, 02:02 PM

Quote:

Originally Posted by Oxymoron238

I just have a quick question. Is the front screen panel on my Touch Pro supposed to be a little loose? It works perfectly, but I can move it or pull it up a little bit without sliding out the keyboard. Is this normal? Thanks!

I'm having the same problem. I'm waiting on Sprint's reply to my email regarding this problem.

Are you out of your 30 days?

jdesola · #4 (**permalink**) 02-02-2009, 07:20 PM

If you mean the whole top half (screen, buttons, and all) I'd say that some give is normal but I would definitely consider a replacement if it doesn't stay reasonably 'together.' A friend of mine replaced his Mogul (with another Mogul) off of eBay and his is a little too loose for my taste.

As presidential said, how long have you had it?

tsbtx · #5 (**permalink**) 02-02-2009, 07:26 PM

Any of these, new in box, are going to do it. It has to do with how they changed the hinge mechanism. When it's apart it is easier to see. They did it that way so that the action would be smoother for a longer period. Anyone that had their poor Mogul around a lot of dust remembers what I'm talking about. It was like grating your fingers against a ****in' chalk board...

**Rusty Duck** · #6 (**permalink**) 02-02-2009, 07:29 PM

My TP is about two months old and I have not witnessed this issue - and I have mine in the back pocket most of the time.

AndyCR512 · #7 (**permalink**) 02-02-2009, 07:43 PM

Yeah, it's normal. I think everyone has it, whether they notice it or not. It bugs me quite a bit, but it is what it is. I would take the Diamond if it weren't for the keyboard, which is what causes the issue in the first place. The Diamond went back after about 2 days of trying to peck at the on-screen keyboard with little success. After I got the Pro I became better with the on screen keyboard, but it's still no match for the hardware one. If it were, I would be finding someone with a Diamond to trade in an instant.

I kind of wish they designed it to not be loose, kind of like the Rant and other slider phones which have almost no give whatsoever. So what if it breaks in a year due to that design - that's what TEP is for.

Yes, I jest, but it does bug me. On the flip side, I've seen a Rant where the screen literally wobbles as you type when it's open, so even that design, though more solid when closed, has weaknesses.

tsbtx · #8 (**permalink**) 02-02-2009, 07:48 PM

Yeah, The give is because there are 3 slots that the facing slides on. It rotates on the middle slide. It's that way so you can open it with one hand on the side, instead of using both hands. That is hardly anything I worry about, the best improvement to this phone is the durable screen. I tried breaking one the other day with just my hands and ended up with some bloody knuckles.

**No1ustad** · #9 (**permalink**) 02-02-2009, 07:53 PM

my pro's a lil loose, but she's a pro...

anyone else "chukle" with the title??

tsbtx · #10 (**permalink**) 02-02-2009, 08:09 PM

I knew mine slept around on me (reconditioned)... but dang... It's like a 20 year old screen door!