oh my god that was fun...something caused pic mail to die

**ou2mame** · #1 (**permalink**) 01-30-2009, 03:14 AM

i was on the phone with sprint for like 4 hours today trying to figure out why my phone couldn't receive picture mails. long story short, they did everything from their end to my end, and nothing was working. their servers for some reason couldn't connect with my phone at all, and over the air programming was nonexistent. i was talking to one of the advanced tech support guys, and he seemed really knowledgeable. i told him that i'd figure it out after he gave me whatever info he could, and about an hour after we hung up he called me back with another idea but it was a no go. long story short, i had to hard reset. something i had installed had blocked sprint from connecting to my phone. anyone have any ideas what that could be? networkwise, the only thing i've really installed is the tethering hacks, and the app to show the option on the usb menu, and i'm thinking that this might have been what had caused it. i was just curious. i've been very careful this time not to install anything network related, and i'm going to back it up and then see if i can possibly get the phone to stop responding to their servers again.

funny thing about it, voice calls, data, texts, all worked fine. i could even send pics, just not receive them. i could connect to their servers, but they couldn't connect to mine. odd right?

**WarChild** · #2 (**permalink**) 01-30-2009, 03:17 AM

do you have the personalizer installed?

**skeegcpp** · #3 (**permalink**) 01-30-2009, 03:26 AM

Quote:

Originally Posted by ou2mame

i was on the phone with sprint for like 4 hours today trying to figure out why my phone couldn't receive picture mails. long story short, they did everything from their end to my end, and nothing was working. their servers for some reason couldn't connect with my phone at all, and over the air programming was nonexistent. i was talking to one of the advanced tech support guys, and he seemed really knowledgeable. i told him that i'd figure it out after he gave me whatever info he could, and about an hour after we hung up he called me back with another idea but it was a no go. long story short, i had to hard reset. something i had installed had blocked sprint from connecting to my phone. anyone have any ideas what that could be? networkwise, the only thing i've really installed is the tethering hacks, and the app to show the option on the usb menu, and i'm thinking that this might have been what had caused it. i was just curious. i've been very careful this time not to install anything network related, and i'm going to back it up and then see if i can possibly get the phone to stop responding to their servers again.

funny thing about it, voice calls, data, texts, all worked fine. i could even send pics, just not receive them. i could connect to their servers, but they couldn't connect to mine. odd right?

did u have the personalizer cab installed?? page 6 & 7

**ou2mame** · #4 (**permalink**) 01-30-2009, 04:03 AM

hmmmm, yeah i did.

funbobnopants · #5 (**permalink**) 01-30-2009, 04:19 AM

Again Cody's personalizer causes the offical Sprint Picture mail to crash, can be corrected by removing from programs. It also cripples log in to Sprint Music Store which can only be corrected by a hard reset, removing from programs has no effect on the Music Store.

**ou2mame** · #6 (**permalink**) 01-30-2009, 04:21 AM

hmmmm... good to know! it was driving me crazy.

**darren.wlsn1** · #7 (**permalink**) 01-30-2009, 04:22 AM

doesnt effect music store on my pro or diamond.

r1_rydah · #8 (**permalink**) 01-30-2009, 04:28 AM

hmm lets see... calling sprint tech support, or searching ppcgeeks for a solution... I will take searching ppc ftw...

**ou2mame** · #9 (**permalink**) 01-30-2009, 04:59 AM

well i figured it was a sprint server issue... i was more occupied with the login screen everytime i tried to send/receive my pic mail account, it kept asking me for a login and it was auto filled with "MyAuth", and an empty password box. I tried every combo of logins and passwords i could think of, and nothing was getting past that screen, so i figured it was a sprint issue and called them... i searched the net for myauth errors, stuff like that, i didn't think something stupid like personalizer would be causing it. i forgot i even had that installed.

gnatsstang · #10 (**permalink**) 01-30-2009, 05:36 AM

i have a g66 error when i try to log onto open a NEW tab. someone have any help for that?
TIA.