Hardware Keyboard not working

[Zoheb318]

Originally Posted by poppa23

My phone is having the same issues.. Got the phone from best buy when it first came out.

Is there any way to confirm the phone from advance exchange will NOT be a refurb. Called customer service and tried going to the store to no avail..

Just do the advanced exchange. Mine came in the next morning and it was a brand new phone with a build date of 11/11. It's nice because you get the full retail box which includes everything. Nice because you get a spare battery, battery cover, and 2 stylists.